Posiflush Setup Instruct & Repair - D Shift

BD (Becton, Dickinson And Company) Columbus , NE 68601

Posted 2 weeks ago

Job Description: Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Under the direction of the Complaints Management Manager, the Quality System Specialist II, will lead activities and procedures associated with complaints concerning BD products. This position will be responsible for processing of product complaints including but not limited to customer communication (e.g., Email's, phone calls), maintenance of complaint files and responses to customers. This position will build final letters and or review for accuracy to ensure that all customers' requirements have been met. This position will also be responsible for escalation of quality issues, to get resolution and or Business responses for the customer. Additional responsibilities may be delegated by the Complaints Management Manager as needed.

Primary Responsibilities and Duties

  • Execute the process of the complaint handling system including, receipt of complaints from all sources and all in process steps including data entry.

  • Routing the complaint to appropriate location for further evaluation.

  • Entering of the complaint into the complaint handling system

  • Checking for complaint accuracy and content, accurate information to process the complaint

  • Provide training to personnel involved in overall complaint process as directed by management.

  • Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved.

  • Maintains annually proficiencies through training and documentation of training.

  • Contact the customer or vendor for further information or follow up.

  • Acknowledgement to the customer of receipt and status of the complaint if needed.

  • Sample routing when applicable, to the investigation site

  • Interact with Health Care Workers, consumers, public and other professionals regarding their Quality concerns.

  • Maintain customer relations via multiple means, written, verbal, phone call's etc.

  • Contact customers as needed to provide updates to outstanding quality issues.

  • Review of complaint prior to closure for accuracy and appropriateness of the letter content as well as follow-up acknowledgement notice, if required.

  • Triage customer critical issues and advance to the Business units for response and resolution as needed

  • Perform history check on previously submitted complaints by customer to ensure that the customer is receiving an appropriate closing response.

  • Ensure that the customer compliant align with all relevant procedures

  • Demonstrate technical proficiencies in mechanical, clinical and functional in relation to all BD products and areas.

  • Remain current in product knowledge and any upgrades to complaint handling systems.

  • Create and review closing letters for accuracy and to ensure right the first time approach to customer communications.

  • Maintain experienced knowledge level of the compliant handling system

  • Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, critical issues process, etc...)

  • Provide training to peers as requested by management.

  • Raise any advanced customer concerns to the next level of management

Required Qualifications:


  • BA or BS degree preferred and/or combination of education and relative experience in lieu of a degree

  • Certifications (if applicable)


  • Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products

  • Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.

  • Extensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485 and Canadian Regulations

  • Ability to work with customer system administrators and clinicians

  • Proven ability to maintain a professional demeanor when handling sophisticated user issues and high pressure situations

  • Experienced level knowledge of the Complaints handling system

  • Proven ability to multi-task and seamlessly move between business unit platforms.

  • Ability to take ownership and think independently, with minimal direction

  • General knowledge of producing metrics and building reports.


  • Strong analytical, deductive reasoning and listening skills

  • Must be able to communicate precisely and accurately to all levels of the organization

  • Strong social skills

  • Strong Project management skills

  • Demonstrated aptitude for identifying creative solutions to complex customer issues' ability to "think creatively"

  • Excellent time management and multitasking skills

  • Excellent written and verbal communication skills

  • Works well in a team environment

  • Strong personal dedication to quality, customer service and patient safety

  • Business and digital literacy

  • Must be motivated, self-directed and able to work with minimal direction.

Click on Apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Setup Instruct And Repair BUG Grind 2Nd Shift

BD (Becton, Dickinson And Company)

Posted 2 weeks ago

VIEW JOBS 4/20/2021 12:00:00 AM 2021-07-19T00:00 Job Description Summary Job Description The Warehouse Associate is responsible for warehousing/material distribution tasks relative to the shipment of product. The following duties and responsibilities are intended to be representative of the work that may be performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position Duties and Responsibilities * Pallet/Case Picking * Processing customer orders including but not limited to: scanning bar codes, picking and labeling boxes. * Pick orders to conveyor and/or picking orders. . * Processing orders through the use of voice and/or RF technology. * Maintains an acceptable work area as outlined in SOP and work instructions. * Responsible for following Good Documentation Practices (GDP) as outlined in SOP. * Pallet Build * Palletizing to include scanning, retrieving and placing completed orders on pallets. * Re-palletizing products for shipment. * May be responsible for dock manifest duties which includes scanning completed pallets and running the shrink wrapper. * May be required to transport pallets by walking MHE. Parcel * May be responsible for operating the parcel manifest station. * Responsible for accuracy verification and shipment packaging. Additional Duties * Must follow all safety instructions to maintain safe working conditions and to adhere to proper operating practices and procedures designed to prevent injuries and illnesses. * May be required to perform other duties as assigned. * May be required to train new hires on various warehouse functions. * Must adhere to attendance policies. * Required to maintain current status in C2C training modules. Quality * Understand organizational quality goals. Safety and Security * Associates are responsible for performing their job activities in a safe and reasonable manner and in accordance with safety requirements. * Assist in maintaining the security of the warehouse and conduct all activities in a manner that promotes a safe environment. * All injuries, accidents, unsafe acts, hazards or conditions must be reported immediately. * Report any suspicious persons or activity. Sanitation and Housekeeping * Maintain a clean and professional image. * To ensure the cleanliness of the facility, follow guidelines as outlined. * The associate must maintain a clean, neat and orderly work area at all times. Hazmat Training * This associate may be provided with Hazmat training to include general awareness, function specific, security awareness, security plan and safety training. Cross-training * Become knowledgeable with the responsibilities of the other warehouse positions. Assist as required. Act as back up at times of absence or vacation. Job Requirements * High School diploma or GED required. * Good verbal communication skills. * Ability to handle multiple tasks or projects. * Ability to work in a fast paced distribution environment. * Ability to read and interpret distribution documents. * Ability to work well with others. * Ability to work under minimal supervision. * May be required to operate MHE and use Voice/RF scanner. * Ability to perform/operate in a metrics-driven environment. * Basic analytical, organizational and prioritization skills. * General distribution knowledge. * Must be able to perform the essential functions of the position, with or without accommodation. * Accommodations may be made for individuals with disabilities. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (Per the Americans with Disabilities Act of 1990). While performing this job, the employee is regularly exposed to episodes of walking, standing, stooping, kneeling, balancing, crouching, reaching, pushing/pulling, grasping, hearing, twisting, lifting, frequent use of hand to finger, handle, feel, pick or type which can include repetitive motion of the wrists, hands or fingers. The associate may occasionally be required to climb. The job may require lifting over 50lbs in some areas but not all. The noise level in the work environment is moderate to loud. The position will almost always have exposure to work near moving mechanical equipment, exposure to precarious situations and potential temperature excursions. Occasionally the position will have exposure to fumes/airborne particles. This position requires a pre-employment physical exam. Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status Primary Work Location USA IN - Plainfield Additional Locations Work Shift US BD 1st Shift 6am-230pm (United States of America) BD (Becton, Dickinson And Company) Columbus NE

Posiflush Setup Instruct & Repair - D Shift

BD (Becton, Dickinson And Company)