Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.
We're growing; grow with us!
Your day to day
Train company-managed hotels (CMH) or franchised hotels to fully utilize available tools and systems to maximize revenues. Consult with assigned hotels in the development and management of revenue/yield strategies encompassing all facets of pricing, demand analysis, yield management, market segmentation, business mix, selling strategies and tactics in accordance with worldwide best practices. Facilitate the successful implementation of revenue management strategies throughout the region/brand and from the region/brand to corporate staff. Operate in a matrix management environment to support the overall goals of other departments, with a focus on increasing revenues and RGI (revenue growth index) position. May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities.
Essential Duties and Responsibilities
Train and support hotels on revenue maximization through the full utilization of the Company's systems and best practices, in accordance with Global Brand Service/Revenue Management specifications, including HOLIDEX Plus, HIRO, GDS (Global Distribution System) interfaces, E-commerce interfaces, property management systems, etc.
Work individually with hotels in area of assignment to implement brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices. Investigate and communicate new ways to capture optimal revenue potentials. Provide feedback to Global Brand Services/Revenue Management to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices.
Consult with key managerial groups and applicable personnel (i.e. Franchisees, Principal Correspondents, General Managers, Hotel Revenue Managers, CMH Operations Teams, etc.) to identify hotel issues/concerns in regards to revenue improvement plans. Monitor, identify and persuasively communicate needed changes to existing tactical and strategic plans to optimize revenue potential and RGI position.
Audit key/assigned hotel strategies and tactics to ensure revenue maximization is realized, best practices are utilized, marketing program compliance is enforced and appropriate channel distribution is realized. Mentor hotel management staff to excel in these areas.
Develop and/or deliver training programs to support revenue management objectives and strategies as needed.
Act as Franchise liaison and serve as department expert with regards to analysis, reporting, types of data, frequency of update, and potential gaps.
Continuously revise and challenge validity, reliability, and longevity of models as they relate to data sources, brands, and regions.
Provide support and liaise to respective stakeholders including Regional VP, DLP (Digital, Loyalty & Partner), Pricing Group, GRS (Global Reservation System), AMER Group, Franchise Support etc.
What we need from you
Education Bachelor's or Master's Degree in Hotel Management, Business, Statistics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and work-related experience.
Experience 8+ years progressive work-related experience in hotel operations management, revenue management or consulting, with at least 3 years experience with central reservations systems and revenue management systems, (preferably HOLIDEX Plus and HIRO), which included knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies.
Technical Skills and Knowledge
Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade GM's, Principal Correspondents and other hotel representatives to modify or implement various corporate-sponsored programs and initiatives.
Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue.
Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
Demonstrated experience in industry training, including preparation, implementation and delivery of training programs.
Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions.
Demonstrated attention to detail and ability to manage multiple tasks/clients required.
What we offer
We'll reward all your hard work with a great salary and benefits including great room discount and superb training.
Join us and you'll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans
Intercontinental Hotels Group