Portfolio Manager

Position Purpose:

Address needs of owners and tenants of properties in assigned area.

General Duties and Responsibilities:

• Provide day-to-day support to property owners by answering questions related to owner

statements, ledgers, late fees, tenant violations, payment plans, etc.

• Conduct regular calls with owners regarding their properties
• Oversee the day-to-day management of properties including, but not limited to, rent collection,

evictions, lease renewals, move in & move out processes, submitting and processing account

adjustments, and delinquency calls

• Negotiate lease terms and facilitate timely lease renewals
• Ensure all appropriate notices are posted at properties and that all Section 8 and HUD

regulations are adhered to

• Coordinate with HOA, when applicable, regarding posting notices and regulation compliance
• Inspect newly constructed units and create punchlists for the Construction Team to complete

before unit deemed ready to rent

• Inspect vacated units to verify they are ready to become available for a new tenant to lease
• Communicate with Construction, Maintenance, Warranty and Turnover teams, vendors,

tenants, and owners regarding open work orders

• File and track insurance claims when necessary in coordination with Maintenance Team
• Produce and distribute reports as needed
• Maintain records related to each property per company policies and procedures
• Other duties as assigned

Qualifications:

• Experience in property management or the property management industry preferred
• Experience using PropertyWare or similar property management software
• High-school diploma or equivalent
• Must be customer service oriented
• Possess excellent writing and speaking skills
• Must be highly organized, efficient and able to properly prioritize multiple tasks
• Possess a professional appearance and a polite demeanor appropriate for a representative of

the company

• Able to develop and maintain effective and cooperative working relationships with others
• Proficiency in Microsoft Office Suite
• Possess reliable personal transportation, a valid driver's license, and acceptable driving record
• Able to prove coverage of at least the state required minimum of auto liability insurance
• Maintain an exemplary record of attendance and punctuality
• Able to perform the essential functions of the position, with or without a reasonable

accommodation