Pool Supervisor

Position Purpose & Summary

Displays great customer service skills, performs the functions of a pool attendant and maintains the daily Recreation Center, Three Graces and Infinity Pools operations consistent with the goals and directives of the Recreation Manager. Leading staff and supervising the operations of the pool while working closely with a team. Assists with the organization and execution of all pool activity programs: handling various swim activities, pool maintenance, supervision of aquatic facilities, and promotion of pool safety.

Essential Functions:

• Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach.

• Oversees and participates in the daily operation of swimming pool activities and events including the supervision of pool servers, bartenders, and scheduling rotations.

• Initiate cleaning and daily maintenance of the pool and cleanliness of restaurant, furnishings, and workstations including set up, tear-down, resupplying towels and chair covers, maintenance repair and adjustments.

• Maintains knowledge of, abides by, and enforces Colorado Liquor laws.

• Monitor food quality and service level.

• Assists with ordering, organizing and inventory control of all products.

• Is responsible for collecting the daily revenues for the pools and monitors guest and member attendance.

• Coordinates and prepares clean up and maintenance of the aquatic facility, in weather situations like during storms, and performs various duties related to aquatic activities.

• Responds proactively to staff and guest concerns.

• Available to work various hours and shifts dictated by needs of the operation, including holidays (Fourth of July required)

• Communicates with other coworkers regarding weather and lighting policies.

• Keeping team morale; being a motivated leader with clear communication skills.

• The aquatic supervisors will be in a front of the house situation, and will oversee who enters the pool, and the rules of the Three Graces, Infinity, and Recreation Pool.

• Conveying these rules daily to enforce the pool rules, to remain consistent. Supervisor must know the laws, membership rules and regulations, and guest fees/passes.

• Actively assists and proactively engages with all duties required for operations, ensuring that all food and beverage orders are delivered correctly and promptly.

• Assists in establishing and maintaining a "Standard of Excellence" for the Resort and Club's Recreation Center and Three Graces Pools and Teen Room programs/facilities.

• Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.

• Deliver "GGRC Hospitality" service standards and department-specific signature touch points.

• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Welcome all guests to facility with your hand over heart and check all guests in.

• Upkeeping the quality of work that coworkers are providing, both esthetically and professionally.

• Assist guests to seats, help guests with umbrellas and always anticipate the guests needs.

• Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves.

• Helping with events held at the pools.

• Being available during Holidays. (! Fourth of July)

• Provide extraordinary service that is "Enriching by Nature."

• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.

• Be empowered to make things go right if they go wrong.

• Give the guest/member a fond farewell.

• Address feedback by utilizing the LEARN Model.

• Demonstrate a professional appearance and be attentive to what matters most.

• Comply with company policies and procedures.

• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.

• Interface positively with other departments, offering assistance when needed.

• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• Minimum Knowledge & Skills:

Requires the ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Has the need for good communication skills and patience.

Leadership skills

Customer Service

Communication Skill

Business Aptitude

Problem Solving

Time Management

Formal Education and Job-Related Experience: This position requires a minimum formal education of a High School Diploma or GED. 1 year supervisor and/or management experience, 1 year food and beverage experience.

License, Registration, and/or Certification Required: Must have CPR & First Aid Certification and Food Handlers Certificate (may be provided by organization upon acceptance of position)

External and Internal Personal Contact:

• Communications:

• Daily

• Verbal & Written

• Weekly

• Participating in Meetings

• Occasionally

• Participate in one-on-one coaching sessions.

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X

Leader Signature:

Date:

A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart.

The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence.

To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.

In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.

Team Member Signature:

Date:

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.