Pool Shift Manager- Full Time (Harrah's Atlantic City

ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.

Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.

Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events.

Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback.

Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Responsible for the day to day operation of the pool area, fitness center, family center and supervision of all pool staff. Responsible for cleanliness, organization and safe condition of pool area. Maintains KPI Boards.

Develops and maintains inter-department relations with key supervisors to ensure the pool is clean and well maintained. Ensures that customer problems/complaints are handled in an effective, courteous manner. Ensures staff behavior and appearance are in compliance with established policy.

Supervises activities of Pool attendants and retail operations. Monitors and tracks pool calls, keeping accurate records of call volume and sales generated. EDUCATION/SKILLS/EXPERIENCE:

Minimum 2 years experience in a high-volume, multi-faceted hospitality operation or hotel/country club pool. Red Cross Certified in CPR and First Aid. Excellent interpersonal and communication skills.

DISCLAIMER: "This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."