Pool Server

We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. A Thompson pool server will be empowered to greet guests and recommend our finest food and beverage creations while creating an unforgettable Thompson experience.

• Respond to guest requests in a timely, friendly and efficient manner

• Menu knowledge

• responsible for menu knowledge,

• answering guest questions and selling food and beverage options

• serving guests and engaging in casual conversation with guests on the pool deck.

• You will also work as a team player partnering with our pool bartenders to exceed team goals and customer service goals.

• Ensure knowledge of menu and restaurant promotions and specials

• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system

• Retrieve and deliver food and beverage orders in a timely manner

• Ensure guest satisfaction throughout the meal service

• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

• Ensure serving station is well-stocked at all times

• Anticipate guest needs, ascertain satisfaction, and offer suggestions

• Properly and accurately close guest checks

• Process cash and credit card payments

• Breakdown, clean and set-up of tables, buffets, and food stations

• Set tables according to type of event and service standards.

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• Complete closing duties, including restocking items, turning off lights, etc

• Ensure adherence to quality expectations and standards

• All other duties as assigned by leadership

• A true desire to satisfy the needs of others in a fast paced environment.

• Refined verbal communication skills.

• Must have physical stamina to lift moderate amounts of weight.

• Ability to stand for long periods of time.

This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site!