Mandarin Oriental Hotel Group Miami , FL 33196
Posted 4 weeks ago
Pool Food Runner
Apply now Position: Pool Food Runner (Full time #538844)
Property / Office: Mandarin Oriental, Miami
Location: Miami, FL, United States
The Company
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.
The Hotel
With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with a Miami's only private beach and Florida's only 5 Star Spa.
Scope of Position
The Pool Food Runner is responsible for, but not limited to, the overall service of the Pool guests.
Organizational Structure
The Pool Food Runner will report directly to the Pool Operations Manager.
Duties and Supporting Responsibilities
Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Arrive to work on time
Make sure that the pool deck is free from debris
Wipe all glass tables and accompanying chairs to make certain they are clean and dry
Clearing, cleaning, and arranging guests' tables and chairs before, during, and after use
Place set up on lunch tables, following approved standards
Deliver all needed food orders from the main kitchen
Place clean dishware in all kitchen stations and replenish if needed during the day
Provide clean dishware for the outside server/kitchen station
Provide empty receptacles for BOH, pool and beach area
Have basic knowledge of Pool/Beach food and drink menus
Communicate any orders or request with servers/supervisor
Retrieve cleaned silverware and napkins
Polish silverware and roll it using napkins
Remove used dishes and unused items from guests' tables
Clean tables using approved chemicals
Make certain that the pool and beach area is free from debris at end of shift
Empty all trash receptacles from BOH, pool and beach area
Attend all daily and monthly meetings
Attend all required programs sponsored by Human Resources
Engage in polite conversations with guests when appropriate
Remain visible to guests in the pool or the beach area
Additional duties include but are not limited to:
Handle cash and/or credit cards
Arriving early/Leaving late on high business periods
Securing pool and beach areas for approaching storms
Informing guests of any approaching storms
Assist supervisor and/or manager in daily operational needs
T.I.P.S. training with serving alcohol to guests
Multi-cultural sensitivity
Mandarin Oriental reserves the right to add, delete, change or modify the job, duties and responsibilities described in this Job Description, at the company's discretion, at any time with appropriate notice.
Mandarin Oriental Hotel Group