Pool Attendant - SLS LUX Brickell Hotel & Residences

Sbe Entertainment Group Miami , FL 33196

Posted 4 weeks ago

Job Purpose:

Under the general guidance of the Pool Manger, assist in ensuring efficient service of all food in the pool and provide guests with exceptional service by assisting and supporting the wait staff.

Duties & Functions:

  • Must love and support their TEAM!

  • Must love and take care of guests!

  • Must say "yes" and "thank you" often!

  • Support and work with bartenders and waiters

  • Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Pool Manager, when necessary to ensure customer satisfaction.

  • Maintain the operational set-up and break-down of the Altitude Pool area.

  • Provide towel and material service to each customer in a professional and courteous manner.

  • Extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.

  • Ensure standards and guest requirements are met at all times

  • Provide friendly, courteous and professional service at all times

  • Support, and work with Pool Servers and Pool staff

  • Remove all glasses, plates, utensils, and napkins from tables

  • Ensure standards and guest requirements are met at all times

  • Maintain communication between kitchen/managers and pool staff

  • Understand the operational set up and principle of the Pool/SL.

ADDITIONAL RESPONSIBILITIES

  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.

  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.

  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.

  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

  • Health and Safety

  • Food Hygiene

  • Maintenance

  • Emergency Procedures

  • Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings including divisional meetings, staff meetings, etc.

  • Participate in community events and ensure corporate social responsibility goals of sbe are met.

  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.

  • Keep work area clean and organized.

  • Ensure confidential documents are kept in a secured area.

  • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

  • Complete other duties as assigned by the Department Head.

  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.

  • Ensure compliance with sbe's policies and procedures.

OTHER DUTIES

Assimilate into sbe's culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • High School Diploma or equivalent required

  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

  • Must have an exceptional personality and hospitality driven attitude

  • Possess a gracious, friendly, and fun demeanor

  • Ability to multitask, work in a fast-paced environment and have a high level attention to detail

  • Maintain positive and productive working relationships with other employees and departments

  • Ability to work independently and to partner with others to promote an environment of teamwork

  • Must be able to stand or walk a minimum eight-hour shift.

  • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.

  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.

  • Must have excellent communication skills and be able to read, write, speak and understand English.

  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

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Pool Attendant SLS LUX Brickell Hotel & Residences

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VIEW JOBS 4/10/2019 12:00:00 AM 2019-07-09T00:00 Job Purpose: Under the general guidance of the Pool Manger, assist in ensuring efficient service of all food in the pool and provide guests with exceptional service by assisting and supporting the wait staff. Duties & Functions: * Must love and support their TEAM! * Must love and take care of guests! * Must say "yes" and "thank you" often! * Support and work with bartenders and waiters * Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Pool Manager, when necessary to ensure customer satisfaction. * Maintain the operational set-up and break-down of the Altitude Pool area. * Provide towel and material service to each customer in a professional and courteous manner. * Extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart. * Ensure standards and guest requirements are met at all times * Provide friendly, courteous and professional service at all times * Support, and work with Pool Servers and Pool staff * Remove all glasses, plates, utensils, and napkins from tables * Ensure standards and guest requirements are met at all times * Maintain communication between kitchen/managers and pool staff * Understand the operational set up and principle of the Pool/SL. ADDITIONAL RESPONSIBILITIES * Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. * Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. * Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. * Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: * Health and Safety * Food Hygiene * Maintenance * Emergency Procedures * Liquor Licensing SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Attend mandatory meetings including divisional meetings, staff meetings, etc. * Participate in community events and ensure corporate social responsibility goals of sbe are met. * Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used. * Keep work area clean and organized. * Ensure confidential documents are kept in a secured area. * When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized. * Complete other duties as assigned by the Department Head. * Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. * Ensure compliance with sbe's policies and procedures. OTHER DUTIES Assimilate into sbe's culture through understanding, supporting and participating in all sbe elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by sbe from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * High School Diploma or equivalent required * One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel * Must have an exceptional personality and hospitality driven attitude * Possess a gracious, friendly, and fun demeanor * Ability to multitask, work in a fast-paced environment and have a high level attention to detail * Maintain positive and productive working relationships with other employees and departments * Ability to work independently and to partner with others to promote an environment of teamwork * Must be able to stand or walk a minimum eight-hour shift. * Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. * Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. * Must have excellent communication skills and be able to read, write, speak and understand English. * Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Morgans Hotel Group Co. Miami FL

Pool Attendant - SLS LUX Brickell Hotel & Residences

Sbe Entertainment Group