Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business.
We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
This role resides in the Institutional Solutions group within the Pension Risk Transfer (PRT) Operations team. The Policyholder Specialist is responsible for the customer experience of our PRT contract-holders and annuitants.
Under general supervision, act as primary service contact for customer. Provide technical guidance, information, and procedural advice on a variety of customer service issues requiring knowledge of products and services.
Identify, recommend, and implement conservation approaches to enhance asset retention and improve persistency. Respond to telephone or electronic inquiries. Handle all service requests from customer within service standards.
May need to conduct research to complete service request. Monitor service activity, prepare service reports and troubleshoot technical problems.
Provide a positive customer experience by providing guidance to annuitants on election packages and optional forms
Assist in locating missing annuitants in an effort to pay their benefit
Work directly with the PRT new business team and assist with new contract installations
Manage the ongoing relationship with contract-holders, intermediaries, and other insurance companies
Work and drive continuous improvement projects that will enhance the customer experience
Authorized to work in the United States without sponsorship now or in the future
2 years of experience in Customer Service or relatable skill set.
Detail oriented with Analytical capability
Ability to coach or educate annuitants
Drive for continuous improvement
Ranked No. 93 in the annual FORTUNE 500 Ranking (FORTUNE Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love.
As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure it's our way of life. We are a company of people protecting people.
Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
Massmutual Financial Group