Facebook is seeking a Policy Solutions Associate to join our Politics & Government Policy team. This team is an external-facing arm of Facebook that helps to manage the company's strategy on elections. They also work with the world's governments and politicians on how to best use Facebook to connect with their constituents. This role is on our internal-facing team that makes the Facebook family of apps work for the Politics & Government Policy team and its partners by coordinating operations, products, outreach campaigns, and data insights. This is a full-time role with a focus on the U.S., Canada, and Latin America.
No two days are the same in this role, which requires fast, clear communication with cross-functional internal teams to maintain the highest levels of customer support for government officials, politicians, and advocacy groups. An understanding of comparative politics, project management, and online operations will be key to finding solutions that fit the unique needs of our partners in the U.S., Canada, and Latin America.
This position will be based in our New York or Washington D.C. office.
Coordinate with teams across the company to align internal processes to ensure top quality support for internal and external stakeholders.
Improve systems with feedback and recommendations.
Take the lead for elections-related scaled products, such as email campaigns and in-product announcements related to account security.
Run basic SQL queries to support team operations and manage data visualization.
Attend outreach events to provide in-person support to politicians, government officials, and advocacy groups.
Research and organize lists of Facebook and Instagram accounts belonging to governments, politicians, and political parties across global markets, ensuring that the lists include only authentic accounts.
Knowledge of the political landscape in the US, Canada, and/or Latin America, especially related to international politics, and political systems
Communication experience and experience offering customer support over email and live at events
Experience working on a team while juggling responsibilities on behalf of multiple partners
Experience working independently and remotely from colleagues with a track record of taking initiative
Experience thinking strategically about issues, leading to recommendations and action plans
Experience developing and organize large data sets on Excel spreadsheets
Experience with SQL or other programming languages
Passionate about providing world-class support experiences for government officials, politicians, and advocacy groups on the Facebook family of apps