EMC Insurance Group Inc. Des Moines , IA 50301
Posted 3 weeks ago
At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
This position is required to work in office, downtown Des Moines
Processes written correspondence in response to policy service requests and general policy administration. Performs accounting functions involving the policy. Answers and resolves policy administration inquiries from agents and policyholders, escalating complex requests.
Essential Functions:
Reviews, processes and provides written correspondence to service requests for existing term, whole life, universal life, and annuity policies on LifePRO policy administration and automated workflow systems
Updates all policyholder changes such as name and address changes, bank, coverage and beneficiary changes
Processes policy conservation, 1035 exchange processing, non-forfeiture option processing, universal life and annuity calculations, in-force policy illustrations, and other policy maintenance
Processes supplementary contracts, exchanges, conversions, and reinstatements for term life, whole life, universal life, and annuity policies
Escalates complex questions or requests as needed
Reviews, processes and sends daily correspondence generated from policy administration system. Processes follow-up notifications, Event Notification System (ENS) message processing, annuity conservation, grace period notices, reduced paid-up, extended term, and premium compliance for all annuity and life products
Completes accounting transactions on existing policies including premium payments, reversals, transfers, refunds, loans, withdrawals, cash surrenders, periodic interest withdrawals, credit card payments, and dishonored checks
Answers and resolves policy administration inquiries from agents and policyholders
Reviews procedures, trainings, and consults with senior team members and leaders to learn and continue to build knowledge of company products, systems and marketing materials
Education & Experience:
High school diploma or equivalency
Associates degree, with business or marketing customer service-related courses preferred
Two years policy administration experience in life annuity or financial services or related experience
LOMA coursework and Associate Customer Service designation preferred
Knowledge, Skills, & Abilities:
Good understanding of life insurance industry products and procedures
Good knowledge of state insurance and IRS regulations
Accurate data entry and ten-key by touch skills
Good math and bookkeeping skills
Ability to file alpha and numeric information accurately
Strong verbal and written communication skills
Strong organizational and customer service skills
Ability to work in a fast-paced and team environment
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
EMC Insurance Group Inc.