Police Records Technician

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This position performs technical duties in the maintenance of department records

• Enters and retrieves data from a variety of computerized databases, including WCJIN/NCIC database.

• Provides customer services; provides information and assistance.

• Receives and responds to non-emergency calls for dispatch.

• Transcribes reports and enters data into computerized database.

• Enters traffic accident, traffic citation, traffic warning, and parking ticket data.

• Enters arrest records.

• Processes a variety of records request.

• Prepares monthly and annual statistical reports.

• Receives fees for requested reports; records receipts, balances cash drawer, and prepares deposits.

• Scans and indexes records and reports.

• Notarizes documents.

• Files a variety of documents.

• Prepares case files.

• Performs related duties.

• Knowledge of modern office practices and procedures.

• Knowledge of city and departmental policies and procedures.

• Knowledge of computers and job-related software programs.

• Knowledge of records management guidelines.

• Knowledge of WCJIN/NCIC policies and procedures.

• Knowledge of open records laws.

• Skill in prioritizing and organizing work.

• Skill in the provision of customer services.

• Skill in the maintenance of files and records.

• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Records Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include city and department policies and procedures, WCJIN/NCIC regulations, state open records laws, and state records retention guidelines. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related technical and customer service duties.  Frequent interruptions contribute to the complexity of the position.

• The purpose of this position is to perform technical duties in the maintenance and processing of department records. Successful performance contributes to the efficiency and effectiveness of department operations.

CONTACTS

• Contacts are typically with co-workers, other city employees, representatives of other law enforcement agencies, court personnel, attorneys, insurance company representatives, and members of the general public.

• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.

• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Possession of a high school diploma or GED.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

• Possession of or ability to readily obtain WCJIN/NCIC certification.