Police Records Specialist

Short Description:

The Town of Castle Rock has an outstanding opportunity for a Police Records Specialist. This position is responsible for processing reports, providing administrative support and providing customer service to citizens. Work involves clerical, detail-oriented tasks, including: copying and disseminating reports, ensuring that records are accurate and complete, and entering reports into the Records Management System. Performs duties in a manner consistent with the Town values.

Detailed Description:

The Town of Castle Rock has received numerous awards and recognition as being one of the safest communities in Colorado as well as national recognition as one of the best places to live and raise a family. Would you be interested in working in this nationally recognized department? The Town of Castle Rock has an excellent opportunity for a Digital Media Technician to join the Police Department.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community

• Career Advancement Programs

• Employee well-being program

• Competitive total compensation with an excellent benefits package

• Free membership to the MAC or Recreation Center

• Public Service Student Loan Forgiveness eligible employer

Essential Duties & Responsibilities:

• Provides customer service to front lobby guests including citizens, visitors and other employees. Greets lobby visitors and directs them to the appropriate staff or location. Provides front desk services and provides information. Answers phone and directs calls to appropriate department or staff person.

• Compiles, proofreads and ensures reports and documentation is provided both within the department and to other agencies. Gathers data from files to compile a variety of reports. Makes and distributes copies of reports.

• Ensures proper documentation for all assigned case numbers by researching missing case reports. Assists department personnel in locating necessary information and files.

• Researches and fills records requests from insurance companies, outside agencies, citizens, private investigators and other law enforcement agencies. Assists the media with daily special reports and records requests.

• Posts offenses, arrests, accidents, and incident reports into the computer. Classifies and scores offenses and supplemental reports according to the FBI Uniform Crime Reporting Handbook and/or the National Incident-Based Reporting System.

• Completes criminal history requests from military agencies, citizens, private investigators and other law enforcement agencies.

• Enters required information into the computer aided dispatch system. Collects and records fees for VIN inspections, animal licenses, and records requests.

• Prepares purchase orders and requests, orders supplies, and pays invoices; obtains bids from vendors for equipment.

• Merges redundant data on a monthly basis to maintain integrity in the Records Management System.

• Types correspondence, memoranda, and related materials. Receives written and oral requests, complaints, and inquiries.

• Documents minor accidents reported at the counter.

• Performs other duties as assigned or required.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: High School Diploma or GED equivalent

Experience: One (1) year of previous experience and/or training in record management, criminal justice, or any equivalent combination.

Knowledge, Skills, and Abilities:

• Ability to learn and properly apply the Colorado Open Records Laws.

• General knowledge of principles and procedures for utilizing data base information systems.

• Ability to operate general modern office equipment, to include, keyboard, 10-key adding machines, and telephones.

• Ability to read, write, spell, and perform basic mathematical calculations, i.e., addition, subtraction, multiplication, and division.

• Ability to process multiple calls simultaneously when circumstances warrant.

• Ability to establish and maintain effective work relationships.

• Ability to understand and utilize a wide variety of descriptive data and information, such as various federal, state and local laws, statutes and ordinances.

• Knowledge of and ability to utilize various records management databases and Colorado Crime Information Center/National Crime Information Center (CCIC/NCIC) Systems utilized by the Department.

• Ability to communicate effectively with the public via correspondence, telephone and in person.

Physical Demands:

• Sedentary work for long periods of time

• Occasional physical work lifting no more than 10 pounds

• Occasional lifting, carrying, walking and standing

• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, crouch or crawl

• Frequent hand/eye coordination to operate personal computer and office equipment

• Vision for reading, recording and interpreting information

• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Work primarily in a clean, comfortable environment

Equipment Used:

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Must satisfactorily complete a criminal background check, fingerprint analysis, polygraph and psychological exam prior to commencing employment.

The Town of Castle Rock is an equal opportunity employer.