Police Records Specialist (Customer Service/Data Entry/Call Taking)

About the Position

Our Police Departmentis seeking a dynamic customer service individual to join the records division! This position provides administrative/clerical support to our Police Department and non-emergency call taking for our citizens.

This position is responsible for non-emergency police support services including administration of records and customer service. Duties include public counter and telephone customer service, data entry, review and maintenance of records, electronically routing and filing records and reports, records checks, processing warrants and sealed records, and other general office support activities.

Key qualifications:

• Strong multi-tasking abilities with exceptional organization skills

• Excellent customer service skills

• Commitment to maintain confidentiality

• Ability to adapt to changing laws and regulations

• Proficient in data entry and basic computer skills

• Ability to handle sensitive and confidential information discreetly

The position works varied shifts when the Records Division is open during these hours: 7:00 a.m. to 11:00 p.m., Monday through Friday and Saturday and Sunday from 11:00 a.m. to 9:00p.m.

Upon successful completion of application review, the next steps are:

• Written testing (approximately 2 hours) scheduled for May 13th or June 4th

• Observation of the position in our Records Division (2 hour minimum) of the position: Scheduled individually after written test and before interview: May 16th or 17th or June 5th or 6th

• Interview: Tentatively scheduled for June 7, 2024

Salary incentives for this position include:

• Associate Degree 2.5%
• Bachelor Degree 5.0%

Note: Degree incentives are not cumulative and are subject to verification.

The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service.

If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!

If you have questions about this role please email: humanresources@grantspassoregon.gov

Minimum Qualifications

A High School Diploma or GED, and one year of general office experience are required; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description.

Licensing Requirements:

• Law Enforcement Data System Certificate within thirty days of appointment to the position; and

• Typing Certificate - 40 words per minute with a minimum 95% accuracy must be attached to application.

How to Apply

Attach your resume, cover letter and typing test.

Application materials must be turned in by the closing date in order to be considered for this position. Any application missing required materials will not be considered.

Required materials to be turned in for this recruitment are:

1.City Application

2.Supplemental Questions

3.Cover Letter

4.Typing Certificate indicating 40 words per minute with a minimum 95% accuracy. A typing test from an on-line site is acceptable.

Ranking and Selection

The ranking and selection of applicants to proceed in the process includes: experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.

All candidates will be notified of the status of their application after the closing date.

Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.

EEO/AA

Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application.

Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.

It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hair styles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.

In & Around Grants Pass

The recreational opportunities of the Rogue River are many: jet-boats, rafting, kayaking, paddle boarding, fishing, water skiing, tubing/swimming, gold panning and the 37-mile Rogue Hiking Trail. In addition to our world famous white water Rogue River, nearby mountains provide high-mountain recreational experiences, including snow skiing at Mt. Ashland, multiple access points to the Pacific Crest Trail, snow-shoeing, and ATV trails. Cultural activities center around the Shakespeare Festival in Ashland and the historic town of Jacksonville. Other scenic attractions include: Crater Lake National Park, Oregon Caves National Monument, and the northern portion of the Redwoods. Grants Pass' year-round calendar of events offers something for everyone. And once the sun goes down, the region takes on a life of its own with fine restaurants, theatres and a performing arts center.

Visitor information: https://travelgrantspass.com/