Police Public Service Specialist I- Police Department

The City of Port St. Lucie is an equal opportunity employer.

This position requires the applicant to successfully pass a drug screening.

This position is Essential and is required to report to duty before, during, and immediately after a civil emergency.

Responsible for the accurate, rapid, and effective evaluation and response to telephone calls and in person information and emergent requests. This is specialized work in communications, both internal and external, serving the community directly and supporting officers in the field with information in a professional and reliable manner.  Must be knowledgeable of local government operations and police, fire, and medical aid systems. Must be familiar with the geographical layout of the city.  Work is performed within established policies and procedures, exercising sound judgment in emergency situations. Facilitates the development of public trust and confidence in the City.

This position requires varied shift work for the efficient delivery of public service, which may include scheduled/unscheduled overtime for any shift, weekends, and holidays and/or in immediate response to emergency conditions.

The following duties are illustrative for this position.  The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  Other duties may be required and assigned.

This position requires varied shift work for the efficient delivery of public service, which may include scheduled/unscheduled overtime for any shift, weekends, and holidays and/or in immediate response to emergency conditions.

• Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.

• Attends to the public, both in person and on the phone, relative to the reporting of accidents, alarms, crimes, disturbances, suspicious incidents, illnesses, and a variety of other emergency related issues.

• Evaluates situations and makes decisions as to the caller needs for police assistance of by determining the nature of the incident, location, and jurisdiction, based on Standard Operating Procedures and General Guidelines.

• Operates multiple computer systems, inputting, accessing, and retrieving information.

• Monitors the department Florida Crime Information Center (FCIC)/National Crime Information Center (NCIC) terminal by entering and cancelling files into the system, responding to, and sending out hit confirmation requests, querying the system to assist officers in investigations, and sending administrative messages to other agencies to facilitate law enforcement activities. Maintains an accurate log of each cancellation and entry, per policy.  Monitors administrative messages in NCIC/FCIC and forwards information to the appropriate area in a timely manner.

• Completes criminal history checks when requested by an officer, detective, or background investigator, accurately interpreting and conveying information in a format that requestors can use for investigative purposes, noting any outstanding warrants, Risk Protection Orders, or Inmate Release status when applicable.

• Creates Everbridge alerts to inform the public of any relevant important information that the on duty supervisor assigns, keeping an accurate log of when and where they were sent.

• Reviews and sends out all Command Notifications sent in by the Shift Lieutenant, making sure to update any Command Notifications when necessary.

• Creates and maintains an Attempt to Contact log, which includes all people and vehicles currently not meeting criteria to be entered into NCIC/FCIC, ensuring a Be on the Look Out (BOLO) has been issued. Contacts the reporting party to make sure the person/vehicle is still missing and updates officers on the status.

• Prepares computer generated incident/complaint reports.

• Monitors and operates a multi-channel, two-way radio system to relay orders and information to and from police personnel.

• Monitors field units to ascertain locations and case numbers.

• Monitors multiple surveillance cameras, noting unusual activity or responding for officer assistance when needed.

• Maintains key logs and history logs, gate code listings, and emergency contact information.

• Responds to requests for information from other agencies, ambulance companies, hospitals, tow wrecker companies, and the general public.

• Safeguards assigned equipment.

• Completes all actions included on the "daily task list" to include checking department controlled emails for Criminal Justice Network (CJNET), distributing mail, performing monthly Test Driven Development (TDD)_ tests to ensure the line for the hearing impaired is operational, ensuring the alarm system is armed and operational, and checking Equature to ensure phone calls from the previous shift were all recorded.

• Creates briefing packets for all incoming patrol shifts. This includes making sure they have information on all missing people currently entered by the Port St. Lucie Police Department, all recent case numbers pulled, all BOLOs issued in the area, and any close patrols that are being conducted by our agency.

• Creates, maintains, and uploads daily Hot sheets to maintain the written log of all case numbers pulled, who pulled them, and the location they were pulled for the Records division.

• Completes training programs and obtains access to maintain use of external systems: Department of Juvenile Justice, FCIC/NCIC, Driver and Vehicle Information Database (D.A.V.I.D), Clerk of Courts Benchmark, Medical Marijuana Database, Comprehensive Case Information System (CCIS) and TransUnion (TLO).

• Fingerprints civilians, applicants, and employees with ink and Livescan service, making sure to obtain legible and full fingerprints that will pass inspection by the FBI. Obtains all the correct supporting documentation to verify person's identity, as required by the FBI.

• Makes callouts whenever necessary such as: SWAT, Crisis Negotiations Team (CNT), Traffic Homicide Investigator, Chaplin, Building Department, State Attorney's Office, Car Cleanup, calling officers in to fill shifts on the road, victims' advocates, and Information Technology (IT).

• Create 1PSL requests for city complaints about traffic, reckless driving, and illegal parking. 1PSL requests are also created for City issues such as Utilities after normal business hours. For emergency utility issues Utility Department's on-call employee is contacted, and the response is noted in the system.

• Completes online forms submitted by the public including bicycle registrations, credit card fraud reports, lost property reports. Submits completed forms to the reporting party.

• Completes reports for citizens that do not require a sworn officer such as a stolen vehicle tag with no suspect information. Uses OSSI system appropriately to complete reports and issue case numbers to the reporting party.

• Maintains a secure facility by allowing access to appropriate individuals with up to date clearance while denying access to unapproved individuals.

• Assists co-workers and performs other job-related work as required by Manager or designee.

• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

Graduation from an accredited high school or possession of an acceptable equivalency diploma.  Some clerical experience required. Possession of valid Florida Driver's License and maintenance of a clean driving record required.

Certificates, Licenses, Registrations

• FCIC/NCIC Certification within six (6) months of hire date.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to perform multiple tasks at one time.

• Ability to communicate effectively, both orally and in writing.

• Ability to understand and execute oral and written instructions.

• Ability to think and react quickly and calmly in stressful and emergency situations.

• Ability to cope with situations firmly, courteously, tactfully, and with respect for others.

• Ability to operate radio receiving and transmitting equipment utilizing proper signals and codes.

• Ability to make arithmetic computations and tabulations accurately and with reasonable speed.

• Ability to access, input and retrieve information from a computer.

• Ability to learn quickly.

• Ability to adhere to prescribed routines.

• Ability to establish and maintain effective working relationships with coworkers, city staff, vendors, and the public.

• Ability to focus on the positive in every situation.

• Ability to stay centered when challenged.

• Ability to model respect for individuals, teams, and the organization.

• Ability to work under pressure and meet deadlines.

• Ability to follow through with assigned tasks.

• Skill in the operation of a computer and related equipment.

• Skill in typing accurately forty-five (45) words per minute.

• Knowledge of the Department and City's policies, procedures, and practices.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is moderate.