Police Dispatcher - Public Safety

Department:

Public Safety

• Police Operations

Police Dispatch Shift A

Position Title:

Police Dispatcher

• Public Safety

Job Family Group:

University Support Staff

Job Description Summary:

This position is providing communication services for the Department of Public Safety. The position provides communication services via the use of CCTV, Computer, telephone, two-way radio console. The position is responsible for monitoring all alarm, access and fire alarm systems for the complex.

Job Description:

Conditions of Employment:

• Complete testing for National Crime Information Center (NCIC) certification within six months of employment.

• Recertification is required every two years.

• Hearing that will allow normal radio and telephone conversation.

• Vision that will allow reading and/or viewing of computer display terminals, maps, printouts, and CCTV quickly and accurately.

• Must submit to and successfully complete a background investigation and psychological examination.

Required Qualifications

Education: High school diploma.

Work Experience: Two years' experience in a Communications related field.

Preferred Qualifications

Work Experience: Two years' experience in a law enforcement or public safety call center environment.

Skills:

• Microsoft skills

• Fluent understanding of NCIC, NLETS, REJIS.

Job Duties Outlined:

• Operates radio console consisting of numerous frequencies / talk groups both with campus and area public safety agencies. Operates telephone system with 911, Direct line, and regular lines. Operates National and local computer systems in addition to department CAD system. Operates and monitors 2 fire alarm and detection systems, and 2 card access control systems. Redirects telephone and radio calls or dispatches officers via radio system for both emergency and non-emergency situations.

• Maintains 24-hour telephone/radio recording system. Monitors closed circuit TVs, 2 Burglary / Intrusion alarm system controllers. Activities observed or detected on these systems could require dispatcher to radio / send an officer to location. Dispatcher also handles walk-in questions, complaints, etc., frequently serving as the first contact from the Police department.

• Transmits information over the radio net and receives or conveys information over the telephone in a professional and courteous manner. Answers calls within a reasonable timeframe in accordance with departmental policies. Keeps radio traffic brief. Employee will maintain compliance with departmental, Federal Communications Commission (FCC) and Criminal History Record Information (CHRI) regulations.

• Participates in training opportunities to improve or enhance performance. Maintains any required certifications. Assist in training and review of work of trainees.

• Maintains department issued equipment. Report damaged or faulty equipment to their supervisor as soon as possible; and prior to the end of their shift. Performs other duties as assigned.

• The Communications Center is an area that falls under the auspices of the Kansas Bureau of Investigation Audit Unit which deals with the maintenance of Criminal History Record Information. Employee maintains compliance with CHRI regulations, daily. Maintains a working knowledge of formats required for various entries and queries.

Required Documents

• Resume/CV

Comprehensive Benefits Package:

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html

Employee Type:

Regular

Time Type:

Full time

Rate Type:

Hourly

Compensation Statement:

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range:

$22.66 - $32.85

Minimum

$22.66

Midpoint

$27.75

Maximum

$32.85