Police Dispatcher III (Multiple Positions)

Duties and Responsibilities:

Receives and responds to emergency and non-emergency calls including enhanced 911 and non-emergency calls from the public.Processes and evaluates information received, prioritizes calls, and dispatches appropriate units.Relays pertinent information in a factual and concise manner; relays instructions or inquiries from remote units.Monitors and coordinates public safety personnel activity and assignments via police radio.Monitors and enters statuses, locations, and activity of public safety personnel on a computer-aided dispatch (CAD) system.Monitors security cameras, fire and intrusion alarms and dispatches accordingly.Operates computer terminal to make inquiries into computerized databases to retrieve motor vehicle information and other criminal record files, as requested, following prescribed policies and procedures.Enters data from officer reports into criminal information system on computer.Accesses, enters, and maintains sensitive data in local/state/national databases as necessary for investigative purposes.Monitors teletype messages and relays important information to officers.Utilizes technology such as computers, radio systems, telephones, fax machines, and other communication equipment to complete job tasks.Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.Keeps informed of departmental regulations, policies, and procedures.May assist in providing on-the-job training for Police Radio Dispatchers and submit progress reports and evaluations on trainees.Demonstrate regular and reliable attendance.Obtains complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.

Knowledge, Skills, and Abilities:

Knowledge of applicable State and Federal statutes, rules, ordinances, codes, regulations, governing dispatching.Knowledge of Department policies and procedures.Skill in determining priorities and handling high-pressure situations.Skill in observing situations analytically and objectively and recording them clearly and completely.Skill in communicating clearly and concisely and relaying details accurately.Skill in written communication.Skill in handling a high volume of telephone calls.Skill in typing with high accuracy.Skill in quick decision-making during emergency situations.Skill in assessing, analyzing, identifying, and implementing solutions to complex problems.Skill in establishing and maintaining effective working relationships.Skill in handling situations firmly, courteously, tactfully, and impartially.Skill in recalling numerous details and essential information.Skill in operating radio, telephone, keyboard, computer terminal, and related communications equipment.Ability to react quickly and calmly in emergencies.Ability to create and maintain manual and automated logs and other records of public safety communications activities.Ability to read and interpret maps to determine locations.