POLICE DISPATCHER I: $2,500 Signing Bonus. $1,250 to be paid at the completion of training. $1,250 to be paid at the completion of probation.
Under general supervision, receives emergency and non-emergency calls for police, fire and emergency medical services; transmits information via computer aided dispatch (CAD), multi-frequency radio transmitter/receiver, telephone, alarm or other communications equipment; dispatches public safety personnel and equipment according to prescribed procedures; and performs related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class. Other duties and responsibilities may be added, deleted or changed at any time at the discretion of management, either orally or in writing.
Operates public safety communications equipment, including computer aided dispatch, multi-frequency radio transmitter/receiver, telephone and automated alarm system; in accordance with established policies and procedures, receives, prioritizes and acts upon emergency and non-emergency calls for police, fire and emergency medical services; transmits information received in accordance with established policies and procedures; dispatches personnel and equipment in response to calls; transfers 911 calls for CHP and other agencies.
Maintains proper, professional radio traffic. Dispatches calls for service in a timely manner to appropriate unit(s) in order of necessity (urgency). Ensure officer safety (maintains accurate status screen, runs subjects/vehicles for want/warrants, and/but not limited to checks previous events for alerts). Provide field unit(s) support by rolling tows, requesting the nurse, confirming and abstracting warrants, and making necessary notifications.
Assists public safety personnel in the field by relaying information; keeps commanders and field supervisors apprised of emergency situations and dispatches additional personnel and equipment as necessary.
Receives non-emergency calls for information and directs callers to the proper person, department or agency; during non-business hours, receives emergency and non-emergency calls for non-safety departments, such as animal control, street maintenance, public utilities and parks maintenance, water department, building maintenance, Water Quality call-outs, graffiti control, crime prevention, City Hall and Library.
Uses computer aided dispatch system to enter calls for service; uses Clips, Coplink, and/or Global to run warrant checks, identity, weapon, and vehicle checks.
Prepares and maintains computer based records and logs of calls and activities.
Makes DOJ entries in a timely, accurate manner as per DOJ mandates; missing persons, stolen vehicles, PPI's repo's, firearms and all types of stolen property.
Prepares records and reports, such as stolen vehicle reports, two truck requests, etc.
Monitors video surveillance cameras located at the police department facility including lobby entrance and lobby when occupied after hours.
Participates in updating public safety procedures manuals, computer aided dispatch system and service area maps.
Search female arrestees when needed, escort female arrestees to the bathroom, watch their children until they can be turned over to family member or CPS.
Monitor 24-hour teletypes.
Notify appropriate agency when dispatch equipment fails after hours.
Work varied shift assignments including dayshift, swingshift and graveyard shift (including holidays, weekends and overtime). Able to be reached at all times by either cell or landline should the need for mandatory call-in be necessary.
Basic terminology used in police, fire and other emergency radio and telephone communi-cations; operation of communication equipment, including telephone, radio, paging, computer and related systems; geography of the City of Upland; modern office practices and procedures; relevant state and federal regulations; micro-computer applications related to the work; codes, ordinances and regulations pertaining to the work.
Learn City dispatching codes, policies and procedures; memorize codes, names, locations and other detailed information; attend to multiple activities and sources of input simultaneously during stressful situations; obtain complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand; remain calm and make rapid and sound independent judgments in stressful emergency situations; communicate tactfully and effectively with the public, public safety personnel and others; operate complex communications equipment; operate keyboards and computer terminals at a typing speed of 35 words per minute; train and instruct others in the work of the class; follow oral and written instructions; read and interpret street maps; perform routine clerical and record keeping duties; exercise independent judgment and initiative within established guidelines; establish and maintain effective working relationships with those encountered in the course of the work; coordinate work assignments with other sections, divisions or departments.
Graduation from high school or GED equivalent
Completion of the Public Safety Dispatch course desirable.
Two years of experience of general clerical work including one year of experience which required considerable public contact.
Ability to work extended hours and rotating shifts, including weekends and holidays.
Qualified applicants will be required to complete a written examination, oral panel interview, and must successfully pass a thorough POST approved Background Investigation, including but not limited to fingerprinting, reference checks, medical and psychological exams, and a polygraph exam.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this class, employees are regularly required to sit for long periods of time; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms. Employees are frequently required to walk, stand, and to lift and move records and documents weighing up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with management, staff, customers, the public, and others encountered in the course of work.
City Of Upland