Police Dispatcher - Denver 9-1-1

About Our Job

This application is for the August 2024 9-1-1 Police Dispatcher Academy.

Please apply as soon as possible, as this posting will close on June 9, 2024.

Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire, and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver.

Police Dispatchers must be able to manage very intense stressful situations to support the need of our Denver Police Officers. A dispatcher enters information into a Computer Aided Dispatch (CAD) system and relays the call information to the first responder which may involve direct radio communication with police officers. A dispatcher performs computer clearances and information searches for police officers, and detectives utilizing computer systems including National Crime Information System (NCIC), the Colorado Crime Information System (CCIC) and City and County of Denver court files. A Police Dispatcher is expected to support Denver Police Department's needs by providing planned and unplanned dynamic events, including taking emergency and non-emergency calls.

The Denver 9-1-1 Emergency Communication Agency is a 24-hour, seven day a week operation, therefore, applicants must be willing to work the following:

• Shift work (day, swing or graveyard)

• Weekends

• Holidays

• Overtime on short notice

Shift Incentive Differential:

• Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.

• Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.

About You

Our ideal candidate will have the following qualifications:

• Ability to multitask

• Strong critical thinking skills and the ability to work under stressful conditions

• One year experience working in an emergency service dispatching position

• Exceptional listening and problem-solving skills

• Strong typing skills

• Ability to interface with computers

Below are the minimum requirements used to determine eligibility for this position:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience: One (1) year of experience as a 911 Operator or Emergency Dispatcher.-OR-Two (2) years of experience in public contact over the phone/in-person.-OR-One (1) year of high volume call-center/general-dispatching experience.- OR-One (1) year of experience as a paramedic on an emergency ambulance (not an air ambulance) or as a fire fighter, police officer, or military police officer.

• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

• Licensure & Certification: Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment. Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch. Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass some online test every two years to maintain certification. Licenses and certifications must be kept current as a condition of employment.

Promotional Hiring: Employees aspiring to promote within the center must follow the same process as individuals external to the organization and will be required to be in their current position for one year as well as have demonstrated performance at a level of successful or better before applying for a promotional position.

About Everything Else

Job Profile

CN2574 911 Police Dispatcher

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$29.85 - $46.27

Starting Pay

Based on education and experience

Agency

Emergency Communications

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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