Police - Dispatcher

Job Summary The incumbent is responsible to provide essential communications and support functions for police, fire, ambulance, and animal control personnel. Interact with the general public and other governmental agencies in order to gather and disseminate accurate information to public safety personnel. Act as the primary point of contact between the citizens of Springdale and the police and fire departments.

Job Posting

The City of Springdale is currently accepting applications for the position of DISPATCHER. Qualified persons should submit an application to the Human Resources Department. This posting will remain open until the position is filled.

The incumbent is responsible to provide essential communications and support functions for police, fire, ambulance, and animal control personnel. Interact with the general public and other governmental agencies in order to gather and disseminate accurate information to public safety personnel. Act as the primary point of contact between the citizens of Springdale and the police and fire departments.

Applicants must be at least 18 years of age, possess a High school diploma or GED, plus training/special school and 7-11 months of related experience and/or training; or equivalent combination of education and experience. Must be able to read and write the English language and be able to multi-task.

Applicants must be able to pass a drug screen as well as an extensive background check. The position requires flexibility to work various assigned shifts as well as weekends and holidays.

This position will train on day shift then will be assigned to night shift. Each dispatcher has the opportunity to bid for a different shift each year.

Starting Salary is $42,856

Apply online at https://ar-springdale.civicplushrms.com/careers/

Resumes will not be accepted without an accompanying application.

This position is classified as safety sensitive.

The City of Springdale is an EOE and drug free workplace.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive.

2.Answer administrative, non-emergency, and E911 phone calls and determine the priority and appropriate response for these calls.

3.Dispatch necessary police, fire, EMS and animal control personnel using a 400 MHz multi-channel radio system. Monitors and updates personnel activity status using a complex computer aided dispatch (CAD) program.

4.Provide timely information to public safety personnel regarding relevant history of locations and/or persons to include; weapons, narcotics, violence, or other safety hazards.

5.Perform a variety of routine clerical, administrative, and technical duties including; completes standard office forms, fulfills written requests for information from in-house personnel and outside agencies, files dispatch records, and updates and maintains written and computer generated logs.

6.Utilize the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) databases to assist law enforcement personnel in their duties. Enter, delete, and confirm wanted persons, stolen property, and missing persons in both ACIC and NCIC.

Check and confirm validity of drivers' licenses, vehicle licenses and warrants utilizing these databases. Research criminal history records. Send and receive electronic messages. Comply with all regulatory laws and policies regarding each database.

7.Maintain written and electronic logs of traffic light outages, street closures, and other information which may affect public safety responses to emergency and non-emergency calls for service.

8.Correspond with utility companies, wreckers, the coroner's office, business representatives and various other agencies as requested or needed by public safety personnel or the general public.

9.Train dispatchers throughout several phases. Maintain detailed written daily training records and evaluations. Monitor trainee progress and provide reports to the senior operator.

10. Perform other duties as required or assigned.

SUPERVISION RESPONSIBILITIES

None Indicated.

EDUCATION AND EXPERIENCE

High school diploma plus special training and additional college courses and two years of related experience and/or training;

CERTIFICATES, LICENSES, REGISTRATIONS

ACIC Level I & II Certification, Emergency Medical Dispatch Certification.

PUBLIC CONTACT

Regular contacts with citizens, utility companies, towing companies, coroner, other law enforcement and government agencies and outside representatives.

EMPLOYEE CONTACT

Regular contacts within the department and with other departments as needed.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Must be proficient in the use of a personal computer, Microsoft Office Suite, HTE AS/400. 400MHz multi channel radio, ArcView, ACIC/NCIC and standard office equipment.

OTHER SKILLS AND ABILITIES

Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects. Must have ability to establish and maintain effective working relationships with management and staff.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit.

The employee is occasionally required to use hands to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.