Police Communications Operator I

Classification Title:

Police Communications Operator I

Job Description:

The University of Florida Police Department invites applications for a vacant Police Communications Operator position. The employee in this position is in a probationary status and performs task in a trainee capacity.

The employee does not work independently and is under the full time supervision of a communications training officer. During this time the employee will learn to become proficient, and demonstrate that proficiency, in the following duties: Operate communications command center providing radio communication support to sworn and non-sworn department personnel.

Maintain radio/telephone communication link between field officers and base station, supervisors, emergency services, and other law enforcement agencies. Receive and evaluate calls from the public requesting police assistance, of both emergency and non-emergency natures. Input and transmit call information using computer assisted dispatch system or manual card system.

Refer callers to appropriate agencies or extensions. Contact appropriate parties to notify of complaints and/or actions required. Use computer assisted dispatch system to update and monitor law enforcement statuses, transmit requests for emergency services, and retrieve various data and records.

Coordinate the dispatching of resources between two or more agencies. Errors in decision or work may be immediately detected and may lead to loss of life and adverse effects upon UF and department operations, substantial property loss and inconvenience to members of the university community. Perform a variety of records management duties including reviewing, entering, canceling and purging records.

This position is designated as an Essential Employee. Essential employees provide vital support to UF and are subject to recall to work when deemed necessary by the Chief of Police/designee. Recall to work typically happens due to emergency, disaster or special event that may coincide with the official suspension of classes and/or closing of offices.

Receive instruction, become proficient and demonstrate that proficiency in the following duties and responsibilities: Operate communications command center providing radio communication support to sworn and non-sworn department personnel.

Maintain radio/telephone communication link between field officers and base station, supervisors, emergency services, and other law enforcement agencies. Receive and evaluate calls from the public requesting police assistance, of both emergency and non-emergency natures and quickly determine the appropriate response. Input and transmit call information using computer assisted dispatch system or manual card system.

Refer callers to appropriate agencies or extensions. Contact appropriate parties to notify of complaints and/or actions required. Use computer assisted dispatch system to update and monitor law enforcement statuses, transmit requests for emergency services, and retrieve various data and records.

Quickly and accurately recognize letters, numbers, addresses, names and license numbers received by radio, telephone or a computer monitor. Data is often presented simultaneously or in rapid succession.

Receive instruction, become proficient and demonstrate that proficiency in the following duties and responsibilities: Use various criminal justice and public safety computer systems to query and disseminate driver license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person's listings.

Perform duties associated with the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) teletype equipment. Enter and modify records in state and national computer databases. Compose and transmit messages to other agencies.

Monitor security or fire alarms activation on the Lenel OnGuard and Silent Knight alarm systems. Obtain and/or verify other information required by law enforcement officers using computer systems, two-way radio communications, and telephone. Contact other public safety agencies to obtain assistance (as needed). Prepare various departmental logs, reports, and forms. Complete occasional face-to-face training for more effective and efficient employee development.