Police Communications Expediter

Job Summary

Under general supervision, is responsible for performing police services to include expediting police offense/incident reports; answering and processing request for service on 911 emergency and non-emergency phone lines, performing dispatch related duties and making court appearances as required. Working conditions are primarily inside an office environment. May exercise functional and technical supervision over assigned staff.

Work Location

Public Safety Answering Point; 8039 Challenger or Regional Operations Center;4700 Quarry Run

Work Hours

Classroom training hours are 7:45 a.m.

• 4:30 p.m., Monday

• Friday, followed by On the Job Training mirroringhours of assigned OJT trainer *Includes day, evening, overnight shifts, weekends and holidays.

Essential Job Functions

• Processes and expedites Police Reports.

• Enters Police offense/incident reports of each reported incident into the police computerized reporting system showing the full details of the offense as alleged by the complainant.

• Updates National Criminal Investigation Center and Texas Criminal Investigation Center (NCIC/TCIC) files for recovered or stolen property.

• Performs radio dispatch functions necessary to process information requested from field officers.

• Answers incoming 911 emergency and non-emergency requests for service and processes according to policy.

• Accesses the police computer-aided dispatch systems for information and the State and National computer files to conduct on-line search inquiries of persons, property and vehicles.

• Creates follow up supplemental reports to the original report as required.

• Assists other units, departments, or agencies as required to complete unit's goals and objectives.

• Testifies in court as required by subpoena.

• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

• Two (2) years of experience in a law enforcement related field to include computer related experience.

• Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

• Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.

• Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.

• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

State mandated eligibility for this position requires the following, in part:

• United States citizenship.

• If applicable, must have an Honorable discharge from branch of Military in which applicant served.

• Conviction of a Class B Misdemeanor in the last ten years or any conviction of a higher offense is an automatic disqualifier.

• Any conviction of family violence is an automatic disqualifier.

• Any dishonesty found during the application process will result in automatic disqualification and deem applicant permanently unsuitable for hire at any other time.

• A full list of requirements can be found on www.tcole.texas.gov.

Preferred Qualifications

• Ability to type 35 words per minute.

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

• Knowledge of services provided by the Police Department.

• Skill in utilizing a personal computer and associated software programs.

• Ability to operate a computer keyboard and other basic office equipment.

• Ability to learn the Penal Code, Code of Criminal Procedures, and Uniform Crime Report Guidelines.

• Ability to learn Police Department rules, regulations, policies and procedures.

• Ability to communicate clearly and effectively.

• Ability to learn pertinent Federal, State and local laws and ordinances.

• Ability to establish and maintain effective working relationships with

City staff and the general public.

• Ability to perform more than one task at a time, good short term memory and ability to absorb and retain numerous formats, rules, regulations and procedures taught during training period.

• Ability to assist irate residents with tactfulness.

• Ability to perform all the physical requirements of the position, with or without accommodations.