The City of Avondale is accepting Entry-Level applications for the position of Police Communications Dispatcher assigned to the Avondale Police Department. This is a full-time, FLSA non-exempt position, with benefits.
Important: You must register for the National Testing Network's Emergency Communications Test.
If you have taken the Emergency Communications Test within the last twelve (12) months and received passing scores (Call taker 63, Notes 63, Dispatch 62, Combined 64), contact the National Testing Network directly at 1-866-563-3882 or www.nationaltestingnetwork.com to have those scores submitted to the City of Avondale job opportunity. Applicants are responsible for the cost of the test unless a waiver is submitted through the National Testing Network
Answers 9-1-1 and non-emergency calls for the Avondale Police Department and facilitates fire and medical assistance as appropriate. Obtains accurate, essential information to process each call according to established protocols; uses a Computer Aided Dispatch (CAD) system to enter all relevant information for dispatch.
Monitors assigned radio channels; dispatches calls and information to police units via CAD and the radio system; maintains an accurate status and location of police units, maintains a computerized log of calls for service and units dispatched.
Provides excellent customer service at all times. Dispatches responders by communicating information to police officers as well as facilitating needed medical and fire emergency services to people in distress.
Must be able to multitask at a high level while utilizing the radio and phone system while simultaneously entering information into the computer aided dispatch system. Must maintain accurate and up to date information on every call for service.
Supports officers by looking up information in several computer systems, searching for data including vehicle information and warrants; monitors radio traffic, city alarm systems and security cameras and dispatchers emergency responders as appropriate to ensure officers safety.
Maintains critical records by entering, clearing, and verifying all warrants, missing persons, stolen articles, stolen vehicles; and enters property into computer systems and completes all necessary paperwork.
Must be able to operate and maintain various office equipment including multiple computers, printers, copy/fax machines and phone systems at a high level.
Performs tactical dispatch for SWAT team responding to incidents, as assigned.
High School diploma or equivalency/Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to a high school diploma or GED.
Two (2) years customer service experience is preferred.
Terminal Operator Certification (TOC) within 6 months of hire; renew every 2 years. 35 wpm typing certification is required at time of application. Passing pre-employment screening, including thorough background investigation, polygraph and psychological examination and drug screening test.
City Of Avondale