Under general supervision, is responsible for answering 911 emergency calls and assisting citizens in obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the Police Department. Exercises no supervision.
Essential Job Functions
Answers the 911 universal emergency telephone number in the Police Department.
Determines the nature of the emergency, enters necessary information into the computer system, and routes the data to the Police Dispatchers.
Routes emergency telephone calls to the proper governmental agency.
Assists Police Officers in obtaining services.
Determines classification of service request and jurisdiction.
Maintains a calm response to all emergency situations.
Performs related duties and fulfills responsibilities as required.
High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency.
One year of experience in public contact either in person or by telephone.
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.
Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
State mandated eligibility for this position requires the following, in part:
United States citizenship.
If applicable, must have an Honorable discharge from branch of Military in which applicant served.
Conviction of a Class B Misdemeanor in the last ten years or any conviction of a higher offense is an automatic disqualifier.
Any conviction of family violence is an automatic disqualifier.
Any dishonesty found during the application process will result in automatic disqualification and deem applicant permanently unsuitable for hire at any other time.
A full list of requirements can be found on www.tcole.texas.gov
If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or One (1) year of experience in a high call volume contact center.
Ability to type 35 words per minute.
Knowledge, Skills, and Abilities
Knowledge of basic telephone techniques and public relations.
Ability to learn applicable rules and regulations.
Ability to hear clearly.
Ability to input and retrieve data from computers.
Ability to assist irate citizens with tactfulness.
Ability to work long hours of directed concentration.
City Of San Antonio, TX