Poker Assistant Shift Manager- Full Time- Shift Varies

Penn National Gaming Toledo , OH 43601

Posted 2 weeks ago

Overview

Don't just work. Work Happy.

A career in gaming? At Hollywood Casino Toledo we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Effectively handles customer concerns and requests. Reports problems to Manager.

  • Responsible for the accountability of the chips, cards, and all other gaming equipment.

  • Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.

  • Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.

  • Shares responsibility for the overall integrity of daily operations on assigned shift.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Associates Degree (A.A.) in related field; or minimum of two years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.

  • Excellent skills in both written and oral communication.

  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports and business correspondence.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have extensive knowledge of all Poker Operations.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graph

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer


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Poker Assistant Shift Manager- Full Time- Shift Varies

Penn National Gaming