Poison Control Helpdesk Technician

Job Description Job Description Full Job Description Immersive Concepts is seeking a part-time help desk associate for a Poison Control Helpdesk. The Health Resources and Services Administration (HRSA) Poison Control Program (Program) was established in February 2000 under the Poison Center Enhancement and Awareness Act.

Immersive Concepts services this program 24 hours a day, every day of the year. The ideal candidate will be able to provide poison call center services to both the general public and health care facilities. The help desk technician will work closely with other team members, including physicians, nurses, epidemiologists, and educators within the very specialized field of toxicology.

This position doesn't require that you have experience with treating poison victims, however, the technicians are supporting the nationwide telephone dial plan infrastructure for the poison control centers. Training on the telephone routing system is provided. Some duties that are associated with this position:

Provide a report of the call routing changes/issues Perform routing transactions upon request, on time, and in the correct time zones. Complete emergency routing changes within 5 minutes of a request Verify by phone and email with the PCC that will be providing the back-up services that the correct emergency routing was completed. Troubleshoot service-related issues with the telecommunications vendor to resolve routing and technical issues Follow up with the telecommunications provider in 2-hour intervals to ensure the timely resolution to the routing issue Liaise with the PCCs, HRSA’s OIT, and Poison Control Program as appropriate, to initiate routing changes or resolve routing issues.

Participate in training conducted by the Poison Control Program and telecommunications provider to stay updated on processes and system changes MINIMUM REQUIREMENTS Education: HS Diploma Experience: 3 years relevant experience A bout Immersive Concepts: Immersive Concepts, LLC is a minority-owned 8(a) and HUBZone-certified multi-discipline consulting firm.

We pride ourselves in providing a broad range of top quality services to our customers including IT Strategic Management Consulting, Unified Communications, Technical Innovation Services, Audio Visual Design and Integration, Relocation Services, and Construction. Our diverse team of highly trained, experienced and dedicated professionals bring years of experience to every project and are poised to accept and tackle the most challenging of client requirements in any field. Immersive Concepts focuses on developing it's services and products in two ways, by creating specialized solutions designed to meet our clients’ needs based on assessment results; and delivering a quality product or service that fulfills that requirement.

In meeting each goal, Immersive Concepts is dedicated not only to the resolution of complex problems but also to providing quality and timely service. While Immersive Concepts offers a broad range of services, we provide just one standard performance: Excellence Immersive Concepts is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Immersive Concepts abides by the following provision. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Immersive Concepts LLC. is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email workforceimmersiveconcepts.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail workforceimmersiveconcepts.com or call toll-free (855) 513-8500.

This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.