Point Of Sale Training & Development Lead

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Summary

The Point of Sale Training Lead is responsible for the Learning and Development strategy for POS Sales Team Members. The primary responsibility is to create engaging and authentic learning experiences and content that enables high performance. As an Instructional Designer, you will be responsible for designing and developing instructional materials, incorporating instructional design principles and technologies. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of high-quality learning experiences. It is critical that you build strong relationships and foster collaboration with our product, marketing, sales, program management and other stakeholders.

Responsibilities

• Create engaging learning activities and compelling course content that enhances retention and enables performance excellence

• Work with subject matter experts and identify target audience's training needs

• State instructional end goals and create content that matches them

• Visualize instructional graphics, learning strategies, content and journeys that contribute to enhanced learning and results.

• Conduct instructional research and analysis on learners and contexts to ensure training is relevant and impactful.

• Apply tested instructional design theories, practice and methods

• Provide exercises and activities that enhance the learning process

• Create supporting material/media (audio, video, simulations, role plays, games etc)

• Decide on the criteria used to judge learner's performance and develop assessment instruments and ensure stakeholders are informed

• Maintain project documentation and course folders

• Build strong working relationships with Point of Sale Business stakeholders.

• Create learning strategies that establish trust and a clear organizational readiness for Point of Sale sales success.

• Bush boundaries, try new things, be creative and drive results through strong learning strategies.

• Regularly update business leaders on progress with both story and qualitative data.

Qualifications

• 10+ years in Learning and Development

• Proven working experience in instructional design and with instructional technology

• Excellent knowledge of learning theories and instructional design models

• Lesson and curriculum planning skills

• Solid knowledge of course development software and at least one Learning Management System

• Visual design skills and ability to storyboard

• Ability to write effective copy, instructional text, audio scripts/video scripts

• BS or MA degree in instructional design, educational technology or similar

• Strong strategic agility and project management skills

• Experience teaching in workshop environment

#LI-Onsite

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.