Point Of Sale Support Analyst

Unisys Falls Church , VA 22040

Posted 4 months ago

Job Description:

We are currently seeking a motivated, career and customer oriented Point of Sale Analyst to join our team in Falls Church, VA to begin an exciting and challenging career with Unisys Federal Systems.

Duties and Responsibilities:

Point of Sale (POS) Installation or Retail and/or Repair: 2 years

POS computer technical support: 3 years - Answer incoming calls, email, voicemail, and document, troubleshoot and resolve or escalate incident tickets from end users and retail stores to resolve hardware, and application/software issues within the POS system, desktops, servers, printers, and other critical systems.

Coordinates high-level technical responses to POS operational issues which includes training, instructing, and scheduling computer operations personnel.

Serves as a technical liaison between operations teams, development teams, and technical support teams external to the organization.

Strong Business Systems Analyst and/or Product Owner candidate with minimum 3 years Agile experience (recent experience) required

Retail experience: Point Of Sale (POS), back office and other brick and mortar retail software



Minimum 3 years with progressive federal experience in information services developing, implementing, operating, maintaining, POS, payment systems, electronic funds transfer, cloud, data warehousing, web development, applications and required tool sets with preferred experience implementing and leading a Point of Sale federal system with field operations with multiple site locations in the US in moderate to complex environments. 1 year of POS applications and reporting expertise with in-depth knowledge of the credit industry, revenue cycles and treasury operations. Proven expertise in remote access support to provide application support, hardware/network connectivity, reporting and end user operations and maintenance.

Candidate will have hands on working knowledge and expertise in POS solutions including federal hardware and software implementations and customer training. Follows checklists, project plans, and support documentation to properly configure and prepare a successful POS system.

Assess customer needs and identifies potential issues and address solutions prior to issue resolution. Ability to independently configure, setup, testing and implementation of POS solution in moderate to complex environments.

Bachelors degree and minimum 3 years experience or equivalent blend of education and experience is required.

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications.

We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.


Req ID = 2019-6643

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Point Of Sale Support Analyst