Pod Care Coordinator

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That's why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

• 120+ locations and growing, along with vast virtual coverage

• 1 million+ patients to-date

• 2,000+ caring clinicians and support staff serving their communities

• Backed by investors such as CVS Health Ventures and Blackstone Horizon

This position will report to the Area Manager and will be primarily clinic-based. There may be some travel to other health clinics. Candidates should reside in one of these areas: San Francisco (Civic Center, Irving Street), East Bay (Alameda, Albany, Berkeley), or South Bay (Santa Clara, Campbell, San Mateo).

The Care Coordinator is responsible for managing and coordinating patient care across primary care and research studies to ensure optimal patient outcomes. This role involves working closely with patients, healthcare providers, and other external payer stakeholders to facilitate access to necessary services, and provide continuous support throughout the healthcare journey.

What You'll Do

• Some of your responsibilities will be:
  Referrals and Authorizations Coordination

Assist in coordinating referrals and authorizations for specialist care, diagnostics, imaging, etc, ensuring that these services are covered and that the patient's care continuum is seamless and well-managed.

Care coordination

Engage with IPA or HMO payers, members and patients to outreach and schedule appointments for patients due for critical preventative care and facilitate access to necessary services. IPA patients utilizing UC service - coordinating care for establishing care in PC

Patient outreach and scheduling

Responsible for clinical research duties and tasks, outreach and engage with patients to ensure patients are scheduled for clinical research

Provider coordination and patient engagement

Manage provider task messages or boxes, ensuring timely responses, appropriate task delegation, and accurate documentation.

About You

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Proficient in Google Suite (Sheets and Document).

• Strong problem-solving abilities and attention to detail.

• Compassionate and patient-centered approach to care.

• 1+ years experience working with HMO or IPA payers or responsible for care coordination functions.

Perks

• Forward-thinking, transparent, and inclusive company culture

• Competitive salary, generous paid time off, learning time off, and paid holidays

• Comprehensive benefits package including medical, dental & vision insurance

• 401k employee contributions, FSA, HSA, and dependent care options

• Employee referral bonus program, employee resource groups, and professional development

• All benefits dependent on role and eligibility

All candidate email communication will be done through an @carbonhealth.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact people@carbonhealth.com.

Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.