PNT Coordinator

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

ROLE OVERVIEW

Coordinate all operational Psychological & Neuropsychological Testing (PNT) aspects prior to patient test, including scheduling, rescheduling, paperwork, and answering/facilitating patients' non-clinical questions. Serve as patient's logistical point of contact prior to test.

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $25.00/hour

HOURS: 8am-4:30pm or 8:30am-5pm.

RESPONSIBILITES

• Create patient profile in EHR, match w/PNT clinician, and schedule PNT Initial Appointments (IAs) with PNT clinician and (includes: registering new patient demographics, referral reason, patient insurance)

• Schedule testing appointments

• Explain details of testing to patient, including length of test, time expected to be in the office, overall process, and cost estimate

• Serve as liaison between billing team and patient to facilitate discussion with patient re: BV and out of pocket costs, and between CBO and clinician regarding insurance authorizations

• Confirm appointment with patients (phone) within 1 week prior to testing appointment (includes confirming receipt of "Financial Agreement and Consent for Testing Services (FACTS)")

• Responsible for ensuring that the patient receives and signs "Financial Agreement and Consent for Testing Services (FACTS)"

• Check whether paperwork has been completed prior to patients' appointments and connect with patients prior to their appointment if they have not completed their paperwork

• Help patients through portal process and/or telehealth platform, if needed

• Reach out to patients ahead of their first appointment if there is a benefit coverage concern

• Serve as point of contact for patients who need to cancel or reschedule their PNT appointments

• As needed, reschedule testing appointments and testing follow up appointments

SKILLS & EXPERIENCE

• High School Diploma or equivalent; Associate's degree preferred

• 2 years of customer service care experience; experience in healthcare is highly preferred

• Prior knowledge of OSHA/HIPAA regulations would be advantageous

• Ability to multitask

• Ability to work independently and as a team member

• Strong communication skills, both written and verbal

• Qualified candidates must be legally authorized to be employed in the United States

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

LifeStance Health (NASDAQ: LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion

• We care for people unconditionally and act with empathy always.

Building Relationships

• We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference

• We respect the diversity of every individual's lived experiences.

Learn more at www.lifestance.com.