PMO Manager

Carbonite Lewiston , ME 04240

Posted 4 months ago

The Readiness Manager will be responsible for the oversight of the Customer Care PMO. They will directly manage the Project Managers within the Customer Care organization to coach, collaborate, strategize and ensure positive progress occurs on their projects. They will also be responsible for executing and running their own high priority dept projects, ensuring all key stakeholders needs are being met. This role will require close collaboration with Support Operations staff and Service Delivery, to ensure the PMO is providing a superior level of support in ensuring key initiatives are tightly managed with regards to quality and timeliness of deliverables.

Specific Objectives and


Your First Six Months:

  • Learn the PMO processes and familiarize yourself with Smartsheet, JIRA

  • Get up to speed on all projects being run within the PMO and familiarize yourself with project risks

  • Coordinate the overall roadmap of the department for ongoing projects

  • Build relationship with all Operations Management, solicit ongoing feedback on the PMO and your individual PMs

  • Spend a considerable amount of time reinforcing best practices with all PMs

  • How to run an effective meeting

  • Communicating effectively

  • Managing without authority

  • Building rapport and trust with stakeholders

  • Milestone Management; be closely aligned with Operations director, on staffing issues and risk identification and mitigation strategies

  • Own Change Management Process and drive submissions to completion, working with individual Stakeholders or assigning PM to assist in running project

  • Ensuring quality processes are established and maintained for all LOBs

  • Drive the completion of the department's new workflow management tool, Synergy, ensuring adoption and success

  • Owning Standard Change request prioritization in Sprint planning meetings

  • Attend all Operation sprint planning meetings, act as voice of Customer Care to ensure all asks are properly prioritized against the needs of the business.

Six to Twelve Months and Beyond:

  • Produce measurable improvement of project scoping accuracy

  • Act as the primary go to resource for Senior Management for collection of feedback, clarification of project times lines and act as resource in assisting them accomplish their goals and MBOs

  • Identify areas of improvement for the PMO that will increase efficiency, bandwidth, and accuracy of timelines. While reducing rework, changes to timeline, miscommunication

  • Measure On Time, and work to improve on time accuracy to COPC On Time Standards

  • Work with Director of Readiness on department improvement initiatives identified through close working relationships with peers and Sr. Management.

Key Challenges to Overcome:

Carbonite is a rapidly evolving acquisition company with ever expanding moving parts. The Manager of the PMO will need to work to bring organization to the Customer Care dept. Ensuring all team members are on the same page and working towards a common goal.

This individual needs to lead with authority and build trust and confidence with stakeholders.

What will make you successful at Carbonite:

  • A track record of good judgment and decision-making in positions with significant responsibility

  • Highly autonomous and able to independently identify high value projects and drive them to completion

  • Demonstrated leadership capability in cross-functional team environments

  • High degree of comfort with complex technical environments

  • Having and being able to articulate/defend an informed opinion on important topics

  • Assuring your projects are fully utilized and meet the expectations of your stakeholders

Skills & Experience:

  • Excellent Communication skills

  • Inquisitive mind with ability to analyze data and extract relevant information

  • Experience managing 3-5 direct reports in high visibility roles

  • Strong managerial and project management background, CAPM, PMP certification a plus, Six Sigma

  • Familiarity with Agile Development strategies

  • Collaborative, Organized, Detail oriented approach to work

  • Must have strong sense of urgency

  • Prefer Project Management backgrounds from diverse industries

Company Overview:

Carbonite provides a complete Data Protection Platform for businesses and the IT professionals who serve them. From backup and disaster recovery to data migration, high availability and endpoint protection, our flexible solutions can be tailored to meet the data protection needs of any business.

Carbonite solutions are strengthened by our outstanding team members and through strategic acquisitionslike our purchase of leading endpoint protection provider Mozy Inc., and high availability specialist DoubleTake Software. Our laser focus on security and our track record of meeting customers' unique requirements are two more reasons why businesses around the globe depend on Carbonite.

Carbonite is made up of over 1,000 smart and dedicated individuals who work at locations all over the world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. With our robust Data Protection Platform, we are well-positioned in a rapidly growing market. We're currently looking for talented people to join the Carbonite team both in the U.S. and globally. Are you ready to grow with us? #LI-POST

Carbonite, Inc. is an equal employment opportunity and affirmative action employer does not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. Upon request, accommodations will be made available during the recruitment process for applicants with a disability. If you require accommodations, we will work with you to provide or arrange for the provision of suitable accommodation wherever possible. All qualified applicants are encouraged to apply.

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PMO Manager