The Director, Process Improvement (PMO) is responsible for the process improvements in any of the core operations and service processes across one or more lines of business and/or segments with the goal of increasing the quality and performance across all business units. This position will work directly with senior leaders to define linkages between strategic objectives and process improvements using both analytical tools and consulting techniques to help functional teams re-engineer new or existing operations to build and deploy strategy through tactical planning and execution.
Primary duties may include, but are not limited to:
Provides process improvement methodology, coaching and training to associates and team members who are participating in process improvement projects.
Collaborates with cross-functional teams in the identification, research and implementation of process improvements.
Influence change management and lead project management related to process improvement.
Leads projects of significant scope.
Manages internal and external process improvement projects with team members who work across regional and enterprise wide organizational structures to formulate consensus on improvements and to implement internal and external systems, policies and procedures.
The Director of Process Improvement is responsible for leading multi-disciplinary teams to specific business and financial objectives. The Director is responsible for recommending process and cost efficiency solutions and collaborating with the Subject Matter Experts (SMEs) regarding specific courses of action. This position directs multi-disciplinary teams using a defined performance improvement methodology. This individual should possess excellent communication skills, proven motivational capabilities, and a demonstrated track record of delivering results and attaining goals.
Development and implementation of large scale business transformational programs. A program consists of multiple projects to improve key performance measures.
Influence through others, deliver results, and earn trust quickly of the organization and stakeholders and someone that has a strong bias for action.
Simultaneously lead multiple projects and initiatives that may have many internal and external dependencies, complex scope, higher levels of risk and involves cross-functional highly matrix areas.
Provide hands on project management and coordinates multiple projects with other stakeholder project managers. Creates project plans, timelines, critical paths, and milestones.
Advisor to executives and upper leadership on the continuous improvement strategy and transformation to tactically deploy.
Applies Lean Six Sigma tools or other continuous improvement methodologies to complex business processes and implements solutions which provide positive performance and financial impacts. Perform cost-benefit evaluation for all assigned projects to define potential financial, business, and industry improvements
Facilitates with multiple teams; including the collection, dissemination, and organization of meeting tools, data, and assignments.
Develops strategic documents, such as: communication plans, detailed project plans, and project updates/presentations.
Designs meaningful and realistic action plans for the implementation of process improvement ideas.
Reengineer operational processes to support new products, services, technologies, etc.
Bachelor's degree required
Lean Six Sigma certification a plus
Project management certification a plus
5+ years of experience in process improvement, quality and analysis; 7-10 years of overall experience in a similar role for a high-tech product company
Proven experience in process improvement, leading projects with a record of successful implementation.
Broad strategic thinker, with clear vision and direction of world class change management, Six Sigma and Lean methodologies a plus.
Excellent communication and presentation skills
Must have incredible attention to detail, be self-starting, and possess strong organizational skills
Proven skills in driving, leading, adapting and applying process management and Quality Improvement initiatives and ability to establish and maintain effective and productive working relationships with practices, partnerships, and programs.