PM Front Desk Supervisor

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking PM Front Office Supervisor for the beautiful new Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.

• To be experienced with various guest scenarios.

• To be familiar with all technical equipment related to the Front Desk.

• To be familiar with all hotel facilities and offerings.

• To understand the influence and importance of all departments on the Front Desk.

• Responsible for the training of new associates.

• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

• Understand and be able to perform rooms control duties.

• Broad knowledge of Epitome, Synergy and Vingcard systems.

• Familiar with all reservation special packages.

• Understand all radio codes and emergency procedures.

Qualifications

• Previous experience in a four diamond or covention resort preffered.

• At least one year in a front office position required.

• Attain a high propensity for customer service.

• Previous cash handling experience.

• Ability to stand for prolonged periods of time.

• May require working overnight shift.

• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

• Must be able to stand/stoop for the entirety of a shift.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.