PM Front Desk Agent

Marriott International Augusta , GA 30903

Posted 2 months ago

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

Job Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Airport Customer Service Agent (Csa)

City Of Augusta GA

Posted 2 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 DESCRIPTION Customer Service Agents are responsible for both line service (ramp) and customer service duties. The position includes collecting and recording payment for fuel, services and tickets, checking in and ticketing passengers, escorting passengers to aircraft, resolving customer complaints, proficient use of computers, general customer assistance to passengers and crew, marshalling aircraft, loading, unloading and sorting freight and baggage. Servicing and cleaning aircraft as needed, servicing lavatory, deicing, servicing and refueling aircraft, assisting in training new personnel, executing emergency procedures, maintaining records and providing clerical support and other duties as assigned. Agents are responsible to consistently present a professional and positive image of Augusta Regional Airport. Customer Service Agents report to Airport Lead Agent (CSA) or other designated person. PRINCIPAL DUTIES AND RESPONSIBILITIES * Provides ticketing and reservations, checks baggages, issues boarding passes, boarding and gate information, re-booking of passengers, flight arrival and departure information and answers general inquiries accurately. Provides information to customers, passengers and crew, makes reservations and gives directions as requested. Assists special needs passengers and unaccompanied minors, resolves customer complaints and other duties as delegated * Loads and unloads baggage, air freight and COMAT on aircraft and utilizes lost baggage procedures as needed * Monitors Unicom and radio equipment in order to communicate with aircraft crew, tower and ground personnel. Takes fuel orders, collects and records payment for fuel and services, services aircraft with fuel and related products, drains sumps on refueling equipment and aircraft. Cleans ramp and hangars as needed. Assists in training new personnel, tows aircraft in and out of parking areas and hangars and operates heavy equipment as needed * Marshalls aircraft in and out of parking areas and monitors customer safety during boarding and deplaning process. Responsible for maintaining safety and security of the ramp at all times and complying with all safety procedures and policies. * Observes safe ground handling procedures and maintenance of ground service equipment including the performance of equipment checks * Services and cleans aircraft as needed (aircraft lavatories, potable water, seat backs, tray tables, galley, window washing, deicing, replenishing supplies, etc) MINIMUM REQUIREMENTS EDUCATION: High school Diploma or G.E.D. EXPERIENCE: One (1) year of experience utilizing customer service skills and computer knowledge. Sabre experience is preferred. KNOWLEDGE/SKILLS/ABILITIES: * Ability to work under stressful situations and tight time constraints * Must be able to pass strenuous background check for security reasons * Ability to lift 50-70 pounds comfortably * Able to fluently read, write, speak and understand English * Demonstrated ability to work independently * Ability to follow directions * Good communication skills, both oral and written * Must pass Criminal History Record Check and Security Threat Assessment LICENSING: Possession of a valid driver's license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment. CERTIFICATION/SECURITY CLEARANCE: EMPLOYMENT CONTINGENT MAINTAINING APPROPRIATE SECURITY STATUS AT ALL TIMES. Some positions may be required to acquire the following: * Commercial aircraft gauge out certification * Ground Security Coordinator certification * Department of Energy Security Clearance * Security Identification Display Area (SIDA) clearance and badge OTHER PHYSICAL REQUIREMENTS: Positions in this class typically require: walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions; medium to heavy lifting (50+ lbs.). Work is performed in an office setting as well as outside on ramp area. _________________________________________________________________________ The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. City Of Augusta GA Augusta GA

PM Front Desk Agent

Marriott International