PM, Customer Care Manager

Who we are

For more than 40 years, Covanta has been at the forefront of sustainable materials management, providing companies and communities world-class waste and resource solutions.

Through our diverse and scalable full-service capabilities, we're leading the charge to a carbon-negative future-reducing, reusing, recycling and reimagining waste for the benefit of both people and planet.

Our differentiator comes from our vast ecosystem of technology, facilities, and partnerships, trusted by the world's largest organizations to solve their most pressing environmental challenges, and achieve their most ambitious environmental, social, and governance (ESG) goals.

All that we're missing is you. Join us today!!

Our values

Diversity, inclusivity, engagement-these are the values that help us foster a strong sense of community within Covanta. By embracing the unique talents, perspectives, and experiences of our employees, we cultivate an environment that embraces teamwork, encourages open dialogue, and provides opportunities for growth.

About the role

The Customer Service Manager (CSM) is responsible for leadership and supervision of Covanta's Customer Service Representatives (CSR's). The CSM also supports Covanta's customers and various service offerings. The CSM is responsible for interacting with various internal departments and operations to facilitate services, resolve customer issues and focus on continuous improvements.

Essential Functions

The duties may include, but are not limited to, the following:

• Provide management and leadership to the Customer Service Representatives

• Provide training, coaching and direction to the CSR's as needed

• Demonstrate a high level of knowledge of regulations including RCRA, DOT, OSHA and other regulations related to the waste industry

• Understand higher regulatory concepts and work with team members on regulatory related issues

• Identify, support, and drive continuous improvement efforts

• Provide guidance and direction to CSR's to drive issue resolution and ensure a high level of customer satisfaction

• Engage with customers and provide customer support as needed

• Work closely with the sales staff to support the onboarding of new customers and to grow existing accounts

• Assist in implementing process improvements

• Ensure staff performs relevant data entry and ensure company databases are maintained with a high level of accuracy

• Ensure the CSR's understand and follow all relevant standard operating procedures and work instructions

• Act as a resource for operations personnel

• Provide technical support to customers

• Assist CSR's by helping to cover workloads during absences

• Review and approve vendor invoices as needed

• Prepare quotes and proposals as needed

• Other duties as assigned

Qualifications & Requirements

• Bachelor's Degree in Environmental Science or a related field preferred, or equivalent work experience required

• Five plus years of experience in the waste industry is required

• Proficient in Microsoft Office Suite

• High attention to detail

• Demonstrated ability to lead others

• Strong organizational and record keeping skills

• Excellent communication skills

• Ability to maintain customer and company confidentiality

• Ability to pass pre-employment background checks and drug screening

Our DEI Commitment

Covanta is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Covanta.com and clicking on the 'Contact Us' button. Under Inquires, select 'Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a 'Job Application Accommodation Request'.