PM Concierge

Bozzuto Group Boston , MA 02298

Posted 2 weeks ago

At Bozzuto, we've been creating inspiring, engaging and vibrant communities for three decades. Why? Because home is where aspirations are pursued and memories unfold. We believe in the power to impact the lives of the people we touch through the delivery of extraordinary experiences.

First and Lasting Impressions:

As the Resident Concierge, you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel "at home" is what enables you to excel. You enjoy personalizing every interaction. That's why you know the names and favorite things of all of your customers (including the four-legged ones).

As a Resident Concierge, your primary responsibilities include:

  • Solving problems and providing timely assistance to residents and prospects with care

  • Event planning - executing meaningful events and activities that engage residents and foster a sense of community

  • Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community

  • Generating awareness, interest and excitement via social media

  • Encouraging happy customers to share the love by writing reviews on social networking sites

  • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators

  • Working weekends or evenings depending on the shift

What You Bring to Us:

  • College degree preferred

  • 2+ years' experience in a hospitality, retail, travel or hotel environment

  • A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)

  • A passion for using the phone to talk and text professionally

  • Outstanding communication skills, both written and verbal

  • A sharp professional appearance

  • Proficiency with various software, apps and computer programs

  • An eye for detail and a knack for anticipating a customer's needs

  • A customer-focused mentality

  • Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

What We Bring You:

In addition to an award winning culture and amazing work spaces, Bozzuto offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness. Bozzuto is committed to doing everything it can to offer you quality benefits and healthcare coverageincluding access to the best doctors and hospitals at an affordable price.

Bozzuto is proudly an Equal Opportunity Employer EOE/M/F/D/V.

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PM Concierge

Bozzuto Group