Company: American Residential Services
Unique Services, a part of ARS/Rescue Rooter, is a national leader in the home services industry. We are looking for a LEADER who is able to MOTIVATE, TRAIN AND LEAD a Plumbing Service Team to success! We seek a skilled Manager to oversee the service, repair, and installation of residential and light commercial plumbing systems.
A proven track record and prior Service Management experience in the Plumbing industry is a must.
In this highly visible role, this individual will be responsible for driving service for our residential and light commercial Plumbing operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals.
Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments.
Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
Provide technical support to the field via radio, telephone, and/or at job sites.
Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
Oversee the dispatch function for our Plumbing Service Technicians to ensure the appropriate technician is selected based on customer needs.
Resolve customer issues and complaints to ensure customer satisfaction.
Conduct site surveys.
Other duties as assigned.
Must have technical plumbing experience
Minimum 3-5 years of management experience
Must have managed a service team in the plumbing industry
Consistent track record of meeting or exceeding annual sales objectives
Able to operate in a dynamic, fast-paced environment and adapt to a changing environment
We require background checks and drug tests on all employees.
ARS/Rescue Rooter - "United By Exceptional Service"
We are an equal opportunity employer
AA EOE M/F D/V
American Residential Services