Plumbing Branch Manager

Job Description Qualifications • MUST HAVE C-36 A proven track record in customer service management, leading a large team to drive results is a must • Experience with residential home service company is required • Possess the ability to inspire both personal and professional growth in our team members • Ability to drive team performance to achieve all business goals and objectives • Clean, safe driving record • Ability to pass a background check • Highly organized • High integrity, exceptional communication, and social skills • Proven ability to make solid customer connections and relate with customers positively • Be proficient using a computer and Microsoft Office applications • Team player Responsibilities • As a Plumbing Manager, you will oversee residential and commercial plumbing systems' service, repair, and installation • In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment • Manage and develop plumbing staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff • Oversees daily operations to ensure that proper procedures and guidelines are in place • Effectively manages plumbing team members to ensure team objectives and sales goals are met • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally • Assists with or performs administrative tasks • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules • Resolves escalated customer issues by developing and maintaining a great relationship with customers • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.