Players Club Representative

A Players Club Representative serves as Ambassador for the casino, providing assistance, casino information and excellent customer service to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports the company culture of creating a fun and entertaining experience for internal and external guests.

• Responsible for promoting positive customer image.

• Create new accounts to allow patrons to play the electronic games.

• Update account information for all guests to ensure its accurate and mail able.

• Responsible for answering phone calls in a timely and accurate manner.

• Provide information to guests about club program, benefits, promotions and events.

• Provide guest service to patrons by providing assistance on new games rules, operation of machines, giving out PIN numbers and issuing of benefits.

• Use a microphone to make announcements regarding promotions, promotion winners, etc.

• Maintain knowledge of and relay information regarding on-site venues, amenity, events, promotions and attractions; and off-site and local highlights, resources and other "good to know" facts.

QUALIFICATION REQUIREMENTS

• Must be at least 18 years of age.

• Previous guest service experience preferred.

• High School Diploma or G.E.D equivalent required.