Player's Club Host

Player's Club Host

SUPERVISOR: Players Club Shift Supervisor EXEMPT (Y/N): No

SUMMARY: Under direct supervision of the Players Club Shift Supervisor, Responsible for generating a positive and friendly atmosphere for all customers.

Identifies and greets guests and provides complementary and other service where required. Obtains new player cards. Ensures customer needs are met in a timely fashion.

Promotes excellent customer service, positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

Ensures positive customer relations through effective communications. Regularly reviews gaming area to assist customers.

Greets players in a friendly manner and provides assistance where necessary. Evaluates play and point system to award complimentaries. Maintains follow up contact with customers.

Attends periodic meetings and training sessions. Monitors VIP areas as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

ACCESS TO SENSITIVE AREAS AND INFORMATION

Players Club office, gift storage area, etc.

Casino Database for Players Club members

KEYS

Office and Gift areas

SIGNATORY ABILITY

N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of modern office practices, procedures, and equipment.

• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

• Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.

• Knowledge of computer utilization in marketing/business operations.

• Ability to write reports and business correspondence.

• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.

• Ability to apply basic mathematical skills.

• Ability to interpret a variety of instructions furnished in written and oral form.

• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must successfully pass drug screen and tribal gaming commission licensing. Tribal preference.

EDUCATION and/or EXPERIENCE

Must have a high school diploma or GED as well as at least one year customer service experience. Must have excellent PC, communication and delegation skills.

Must be a team player. Must be 21 years of age. No felony, theft or stealing convictions.

WORKING CONDITIONS

Must be able to work in a smoke filled environment. Must be able to stand for extended periods of time.

Must be able to lift a minimum of 15lbs. Able to stand and walk the property for the entire shift. Ability to listen to customer concerns and make reasonable decisions based on company policies and procedures.

Able to analyze situations and handle in a calm and rationale manner. Keep a flexible work schedule. Present oneself in a neat and clean appearance at all times. Work in a fast-paced, high volume, noisy environment with multiple distractions.