Players Club Ambassador

POSITION SUMMARY:

The Players Club Ambassador is responsible for informing guests about promotional information in accordance with the Marketing Department strategies and current promotional events. Will assist with Sun Club sign-ups, coordinate promotional events and provide an elevated level of customer service to high end Slot Players and all Sun Club members.

JOB RESPONSIBILITIES:

• Greets guests, promotes Sun Club signups and explains benefits of the Sun Club loyalty program;

• Remain informed, ready and eager to answer any and all questions about the Spokane Tribe, Sun Club, events, Casino, etc.;

• Coordinate with marketing and management teams to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests;

• Collect and pass along information regarding potential new casino guests;

• Distribute customer complimentary items based on gaming action and program guidelines;

• Assist Casino Hosts with guest accommodations, meals and reservations;

• Assist guests with questions and special requests to ensure their maximum convenience and comfort;

• Distributes guidelines, reference materials and promotional schedules;

• Available to work very flexible hours, based on business demands, including nights, holidays and weekends;

• Assist the marketing team with coordination, setup and execution of special functions (parties, players club promotions, gift distribution, VIP events, tournaments, etc.);

• Participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction;

• This position requires the ability to interact with Guests and other Team Members in an upbeat and friendly manner.

• Other duties as assigned.

JOB QUALIFICATIONS:

• High School Diploma or equivalent required;

• Hard working, fun loving people person who is able to deliver amplified service;

• Must have a minimum of 1 year of customer service in a Casino setting, Players Club experience preferred;

• Ability to work in a fast-paced environment;

• Must be available to work a variable shift that is focused on special events and business demands;

• Must possess strong organizational and interpersonal skills;

• Must be proficient in office procedures, equipment, computers and applicable software applications such as Microsoft Office products;

• Ability to respond to common inquiries or complaints and to communicate effectively with co-workers and customers in a timely manner;

• Must have excellent verbal and written communication skills.

• Must be 21 years of age or older.