Player Services Supervisor

Starting Pay Range: $42,120 - $50,000/ YR

Step into the Spotlight as a Player Services Supervisor! Prepare to excel in your role as a Player Services Supervisor, where you'll embody the welcoming presence behind our Rewards desk, providing unparalleled customer service. Joining our exceptional team means guiding, supporting, and delighting guests as they navigate their TS Rewards Loyalty Card and complimentary programs. As a dynamic leader, you'll oversee team members, troubleshoot equipment issues, fine-tune schedules, train staff, and manage guest accounts to ensure they receive all their well-deserved perks. Apply now and let's make every day a winning one!

swing shift

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Resort Casino?

• Paid time off

• Variety of schedules

• Tuition assistance

• Career-building professional development

• Discounts from dining to fuel to concerts

• Team Member appreciation events

• Quality healthcare and dental benefits

• A robust 401k retirement plan

• Dealer School

• Finance Scholarship Program

What does a Player Services Supervisor do?

• Review employee logbooks and communicate anything of importance to the relief supervisor.

• Consistently take the initiative to set up pre-shift "Team Talk" meetings and convey pertinent information to employees regarding policy or scheduling changes for the shifts daily events.

• Maintain employee files to ensure accuracy.

• Consistently maintain professional rapport and confidentiality in communication with other departments as required by procedure (i.e. IT, Gaming Commission, Accounting, Security, Surveillance, Games, Nation Police, Payroll, and Marketing).

• Perform routine inspections to ensure proper working condition of equipment, conduct inventory, and order adequate supplies when necessary to ensure shift efficiency.

• Maintain constant awareness of safety and accident prevention, ensuring employees can perform all job duties in the safest possible manner. Immediately notify the security department if an accident does occur.

• Demonstrate an understanding of all administrative procedures (i.e. EO's, call-ins, special requests, performance appraisal input, etc.) and complete required paperwork in a timely and efficient manner.

• Effectively supervise employees, Rewards Card & Rewards Gallery areas while demonstrating a willingness to assist those employees as needed.

• Maintain a working knowledge of computer systems, internal functions, controls, and software updates.

• Ensure procedures are followed for issuance of guest complimentaries (i.e. Showroom, hotel, restaurant, transportation, and table or machine play).

• Supervise the creation and maintenance of guest accounts, including redemption of T.S. Rewards points, coupons, and vouchers.

• Consistently ensure accountability for TS Rewards Card reconciliation of coupon inventory.

• Consistently evaluate coverage and adjust staffing as needed.

• Demonstrate a willingness to train and develop employees ensuring that they thoroughly comprehend Player Services operating procedures, internal controls, and compacts issues.

• Promptly responds to all E-Mails.

To be successful as a Player Services Supervisor you'll need:

• A High School Diploma or equivalent with relevant work experience (required).

• College degree or some level of secondary education (preferred).

• Verbal, written communication, and math skills (required).

• Computer skills with knowledge of Microsoft Office, WordPerfect and Excel.

• To possess outstanding guest service skills. Previous supervisory experience (preferred).

• The ability to organize/prioritize and complete multiple tasks simultaneously.

• The ability to make decisions in a stressful environment and to accommodate a flexible work schedule.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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