Essential Job Functions:
Enrolls guests into the Casino's player's club; replaces and reprints membership cards.
Exchanges coupons for gifts and tickets; distributes coupon books.
Solicits new accounts by walking the gaming floor and talking with guests and providing gaming assistance.
Responds to complaints and provides professional and positive guest interactions.
Updates account information.
Rings up redemptions for eateries, gift shop, gas and cash.
Monitors inventory and requisitions new stock.
Accurately explains all promotions and events to guests and fellow employees.
Assists with slot tournaments & concerts.
Greets arriving and departing busses.
Performs Call Center duties including but not limited to; answering phones, assisting guests with registration for events and reservations daily on grave yard shift.
Assists with promotions and giveaways.
Spirit Mountain Standards:
Delivers Spirit Mountain's Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.
Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.
Follows all Corporate and departmental safety policies and procedures.
Required Knowledge of:
Practices, procedures, and processes related to Casino gaming operations.
Computer hardware and software applications.
Principles, practices, and methods of management and supervision.
Required Skill in:
Responding to guests inquiries and providing guest service.
Operating computer hardware and software applications.
Communicating both orally and in writing.
Establishing and maintaining effective working relationships with others.
Education, Experience, Licenses, Registrations, and Certifications:
High School Diploma or equivalent, and one (1) year guest service and computer work experience, or equivalent combination of education, training, and experience.
Must successfully pass customer service mindset, typing and administrative testing.
High security gaming license issued by the Grand Ronde Gaming Commission.
Must be at least 21 years of age
Spirit Mountain Casino