Player Services Representative I

Spirit Mountain Casino Grand Ronde , OR 97347

Posted 2 months ago

Essential Job Functions:

  • Enrolls guests into the Casino's player's club; replaces and reprints membership cards.

  • Exchanges coupons for gifts and tickets; distributes coupon books.

  • Solicits new accounts by walking the gaming floor and talking with guests and providing gaming assistance.

  • Responds to complaints and provides professional and positive guest interactions.

  • Updates account information.

  • Rings up redemptions for eateries, gift shop, gas and cash.

  • Monitors inventory and requisitions new stock.

  • Accurately explains all promotions and events to guests and fellow employees.

  • Door greeting.

  • Assists with slot tournaments & concerts.

  • Greets arriving and departing busses.

  • Performs Call Center duties including but not limited to; answering phones, assisting guests with registration for events and reservations daily on grave yard shift.

  • Assists with promotions and giveaways.

Spirit Mountain Standards:

  • Delivers Spirit Mountain's Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.

  • Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.

  • Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

  • Practices, procedures, and processes related to Casino gaming operations.

  • Computer hardware and software applications.

  • Principles, practices, and methods of management and supervision.

Required Skill in:

  • Responding to guests inquiries and providing guest service.

  • Operating computer hardware and software applications.

  • Communicating both orally and in writing.

  • Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

  • High School Diploma or equivalent, and one (1) year guest service and computer work experience, or equivalent combination of education, training, and experience.

  • Must successfully pass customer service mindset, typing and administrative testing.

  • High security gaming license issued by the Grand Ronde Gaming Commission.

  • Must be at least 21 years of age

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Player Services Representative I

Spirit Mountain Casino