Platform Technology Operations Manager

XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; New York, NY, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 10 years of experience in a technical project management or a customer-facing role.

• 5 years of experience in project or team leadership in sales engineering, product management or technical operations.

• 3 years of experience in people management.

• Experience managing projects that improve operations and processes.

• Experience managing product roadmaps, influencing cross-functional business and technical teams, and communicating technical concepts to business stakeholders.

Preferred qualifications:

• Experience in planning and managing strategic and operational levels.

• Experience managing and growing relationships with cross-functional teams, internally and externally.

• Experience with support channels.

• Familiarity with SQL, database engineering, scripting, C++, Java, and other languages that construct and parse the messages.

• Ability to present to executives and communicate with technical management teams.

• Excellent problem-solving skills.

About the job

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

The US base salary range for this full-time position is $162,000-$243,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Manage the team that delivers on business initiatives that enable the scale of YouTube's and support operations, including implementation logic, configuration, workflows, testing, maintenance and troubleshooting.

• Implement an operations structure and bring an operations mind-set to the team.

• Partner with the business, including prioritization, technical consulting, and mitigating complex escalations.

• Scale configuration and administration services by defining an effective operating model, scaling with vendors and delivering on strategic initiatives.

• Partner with the product lead and Web Solutions Engineering teams to inform feature improvements and long-term product needs.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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