This role is responsible for working closely with our customers and CTO support team to deliver outstanding customer experience. Responsible for automating production support manual processes as much as possible as well as procuring tools and services in support of production services.
Minimize manual processes in favor of automation and standardization working closely with the CTO Production support L1/L2. Deliver reliable L3 Data Analytics Platform production services and target 7x24 availability.
Responsible for setting, documenting, and socializing Platform Operational Governance standards and adherence to Data Analytics Platform architecture guidance and best practices.
Governance includes Hadoop, Data Lake services, as well as other tools in support of our customers
. Partner with Data Analytics Platform Architecture leaders, senior business leaders across the company, and the SDM leaders to form and shape our adoption of standard pipeline for the deployment of applications into production to realize the goal of continues deployment.
Asist on the automation of Data extraction/versioning to create predictable workloads.
Maintain accurate numbers on platform usage/licenses to ensure the DAP service remains compliant.
Responsible of managing the schedule of updates/patches working with our customers and CTO teams to ensure smooth process with minimum impact to our customers. Also responsible of managing three AITs (HaaS, Data Lake, Kafka, MapR) and proper usage charges back to our customers.
Responsibilities for the Platform Operations Governance and Management Delivery Manager:
L3 Platform support and Vendor coordination for problem management
Platform Metrics reporting to Customers
Production Change requests as part of software upgrades or new tools
Review and approval of workload before moving to production.
Gathering requirements from customers and providing forecast on utilization based on customer requests.
L3 Problem resolution
Platform / deployment management
Automaton of any operation manual processes
Business relationship management
Assist clients deployment using standard pipeline into production to achieve CI/CD
Ensure an exceptional customer experience
Documentation required for customers to ensure smooth production experience The key success criteria for this leader is to run the Operations Governance and Management team effectively and with exceptional customer experience.
This role will be measured via customer satisfaction and progress towards embracing Dev/Ops. Leader most strive to minimize manual processes and touch points across the production processes.
Part of the skills and experiences for this role include;
Expert on Hadoop services and other distributed services
Knowledge of Cloud Support/Operations on premise and external cloud services like AWS/Azure
Experience managing complex platform governance services
Expert minimizing manual processes via automation
Passion for customer satisfaction
Understanding of Big Data services
Understanding Data & HDFS principles
Familiar with Dev/Ops and CI/CD Pipeline ? Deep skills on production operations
Knowledge of Big Data analytic tools and Data wranglers
Expert managing L3 service to assist customers with platform issues
Understanding of 12 Factors / cloud enablement ? Customer Centric Culture / Passion for Customer satisfaction
Excellent verbal and written communication skills This leader must be committed to adapt to BAC culture to gain the ability to influence and achieve alignment across a range of different opinions and interests. Be respectful to cultural and political differences, open to new ways of doing things, and able to adapt words and practices to BAC cultural contexts. Use a management style that is team-oriented. BAC values decisiveness in decision making but must ensure clients and business leaders reach consensus on technical strategy.
Posting Date: 05/21/2019
Location: Charlotte, NC, GATEWAY VILLAGE, 900 W TRADE ST, - United States
Travel: Yes, 5% of the time
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Bank Of America Corporation