Platform Engineer, IT - Engineering, Desktop Services

Hawaiian Airlines Inc Honolulu , HI 96812

Posted 3 months ago

Position Overview

The Engineer job family develops and maintains desktop, airport and mobile devices for the enterprise. Engineers must understand current and future technical platforms from the hardware, operating system, communications, security, and system services layers. They are responsible to plan, design, and build the standard platforms for the company.

Key Responsibilities

  • Focus on internal and external customer requirements

  • Document and communicate assigned work and progress to immediate project team, and management

  • Communicate problems or issues in a timely manner

  • Analyze and resolve problems of medium complexity

  • Research and recommend alternative actions for problem resolution with minimal supervision

  • Provide effective resolution and follow-up of problems as they occur

  • Analyze trends to proactively prevent problems

  • Evaluate and recommend emerging technologies

  • Test and implement system components using techniques that preserve system integrity

  • Understand implications of situations and proactively lead cross-functional problem resolution

  • Responsible for immediate response to production system and environment problems

  • Provide technical problem resolution

  • Assure functional and technical integrity of system

  • Input to budget

  • Perform technical cost-benefit analysis

  • Assist in the creation and execution of communication plans for end users of implemented Desktop Engineering processes to provide input on enhancements, new versions, problems, issues, etc. Maintain an awareness of the use & benefits of Desktop Engineering

  • Develop understanding of business process being supported by assigned system(s)

  • Provide input and light carpentry work for design of PC and printer equipment. i.e. Mounting or removing of cabinets; brackets; raceways for cables

  • Other duties as assigned

Requirements

Minimum Requirements

  • Bachelor's Degree or equivalent combination of professional work experience and education

  • 3 years work experience in Desktop Engineering or Information Technology

  • Completes tasks with minimal direction.

  • Works well within a team

  • Is proficient in the required desktop technologies such as Windows, MS office, SCCM, MDM

  • Deliver and implement a standard software packaging and deployment based on knowledge of best practices

  • Ensure workstations and peripherals are patched and secured as per policies and modern best-practices

  • Ability to create Knowledge documents for use in training operations personnel on the deployment, support and maintenance of environments and platforms

  • Ability to analyze and resolve problems of medium complexity

  • Ability to work effectively in a fast-paced, team-based, customer-service-oriented environment

  • Excellent partnering, negotiation, and communication skills

Preferred Qualifications

  • Knowledge of TCP/IP networking technologies and fundamentals

  • Experience in managing alternate client operating systems, such as Mac OS, IOS, and Android

  • 2+ years of professional experience in enterprise client device management.

  • 2+ years of customer service experience

  • Airline Travel Industry experience

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys byCond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 89th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian'sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Apply On-lineSend This Job to a Friend

Support

  • Contact Us

  • Legal

  • Help Center

  • Terms of Use

  • Sitemap

  • All Fees

  • Guests with Disabilities

About Us

  • Contract of Carriage

  • Customer Service Plan

  • Tarmac Delay Plan

  • Careers

  • Investor Relations

  • Privacy

  • Cargo

  • Shop Our Store

Visit us on FacebookVisit us on TwitterVisit us on YouTube

Hawaiian Airlines. All Rights Reserved


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Desktop Support Consultant

Kaiser Permanente

Posted 3 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Description: In addition to the responsibilities listed below, this position is responsible for providing assistance for the most complex issues relating to servers, workstations, mobile devices, or printers and leading consultation and vendor coordination for projects/work relating to desktop and infrastructure. This position may also require before/after hours support. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Follows and develops standard operating procedures. Analyzes and prioritizes incoming requests and alerts. Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Serves as an escalation point and mentor for junior staff. Provides guidance on how to track and develop documentation. Applies deep technical expertise to resolve complex problems. Contributes to and maintains the knowledge repository for highly complex technical support. Facilitates troubleshooting efforts in conjunction with lower level support to identify problems. Provides guidance to meet key performance indicators (e.g., performance, availability, capacity). Compiles information (e.g., procedures, installation, configuration) related to new technology. Minimum Qualifications: Minimum four (4) years experience providing end-user desktop support. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement. Preferred Qualifications: Four (4) years experience in hardware configuration and/or troubleshooting. Four (4) years experience in end-user software configuration and/or troubleshooting. Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above) One (1) year working with operating budgets and/or project financials. Three (3) years experience in a leadership role of a large matrixed organization. Primary Location: Hawaii,Honolulu,KPIT - Dole Annex 680 Iwilei Rd. Ste. 545 & 600 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: Operations and Support Department: ECS Hawaii Travel: Yes, 5 % of the Time Click here for additional requirements > Kaiser Permanente Honolulu HI

Platform Engineer, IT - Engineering, Desktop Services

Hawaiian Airlines Inc