Platform Engineer, IT - Engineering, Desktop Services

Hawaiian Airlines Inc Honolulu , HI 96812

Posted 3 months ago

Position Overview

The Engineer job family develops and maintains desktop, airport and mobile devices for the enterprise. Engineers must understand current and future technical platforms from the hardware, operating system, communications, security, and system services layers. They are responsible to plan, design, and build the standard platforms for the company.

Key Responsibilities

  • Focus on internal and external customer requirements

  • Document and communicate assigned work and progress to immediate project team, and management

  • Communicate problems or issues in a timely manner

  • Analyze and resolve problems of medium complexity

  • Research and recommend alternative actions for problem resolution with minimal supervision

  • Provide effective resolution and follow-up of problems as they occur

  • Analyze trends to proactively prevent problems

  • Evaluate and recommend emerging technologies

  • Test and implement system components using techniques that preserve system integrity

  • Understand implications of situations and proactively lead cross-functional problem resolution

  • Responsible for immediate response to production system and environment problems

  • Provide technical problem resolution

  • Assure functional and technical integrity of system

  • Input to budget

  • Perform technical cost-benefit analysis

  • Assist in the creation and execution of communication plans for end users of implemented Desktop Engineering processes to provide input on enhancements, new versions, problems, issues, etc. Maintain an awareness of the use & benefits of Desktop Engineering

  • Develop understanding of business process being supported by assigned system(s)

  • Provide input and light carpentry work for design of PC and printer equipment. i.e. Mounting or removing of cabinets; brackets; raceways for cables

  • Other duties as assigned


Minimum Requirements

  • Bachelor's Degree or equivalent combination of professional work experience and education

  • 3 years work experience in Desktop Engineering or Information Technology

  • Completes tasks with minimal direction.

  • Works well within a team

  • Is proficient in the required desktop technologies such as Windows, MS office, SCCM, MDM

  • Deliver and implement a standard software packaging and deployment based on knowledge of best practices

  • Ensure workstations and peripherals are patched and secured as per policies and modern best-practices

  • Ability to create Knowledge documents for use in training operations personnel on the deployment, support and maintenance of environments and platforms

  • Ability to analyze and resolve problems of medium complexity

  • Ability to work effectively in a fast-paced, team-based, customer-service-oriented environment

  • Excellent partnering, negotiation, and communication skills

Preferred Qualifications

  • Knowledge of TCP/IP networking technologies and fundamentals

  • Experience in managing alternate client operating systems, such as Mac OS, IOS, and Android

  • 2+ years of professional experience in enterprise client device management.

  • 2+ years of customer service experience

  • Airline Travel Industry experience

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys byCond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 89th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian'sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Platform Engineer, IT - Engineering, Desktop Services

Hawaiian Airlines Inc