Platform Customer Service Supervisor

Dover Corporation Keene , NH 03435

Posted 3 months ago

Platform Customer Service Supervisor

Apply now "

Date: Nov 12, 2019

Location: Keene, NH, US, 03431

Company: Dover Corporation

The Company

Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems.

Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace.

In this role you'll be overseeing daily activities of the platform customer service team responsible for international order flow. You will develop, lead and manage business processes in effort to achieve key performance goals of the business while enhancing overall customer satisfaction and compliance.

You'll have an opportunity to use your skills as an experienced supervisor to develop and lead a team of logistics professionals. You will be able to utilize your continuous improvement skills along with your knowledge of industry practices and regulations to drive process improvements on a wide range of complex logistical situations.

You should possess Minimum of 5 years of international business administration or Logistics and team leading experience, focused on a high level of customer service and team development.

Great package including Bonus, CAREER Growth and Great Benefits

Principal Activities / Duties /

  • People Management Provide direction and understanding of goals, assign tasks, check work, and maintain schedules. Develop a skilled, versatile and technical competent team in import, export and warehouse logistics.

  • Budgeting Assist manager with development of department budgets

  • Reporting Activities Define the key performance indicators for the department to support those of the global organization. Ensure KPI's are properly managed, reported and analyzed.

  • Rules, Regulations and Procedures Follow ISO policies and procedures that conform to corporate practice. Implement a safe work environment and ensure both company regulations and trade compliance regulations are properly implemented and followed.

  • Platform Management and Customer Relationships Use ERP system and business tools to develop and drive order processing flows and implement best practices to improve customer relationships

  • Order Management Enter international orders and process shipping documents such as invoices, hazardous declarations, customs filings, etc. Ensure communication is followed and maintain all necessary files.

Education and/or Experience Required:

  • International Business Administration Associates degree or related discipline

  • 5 years of equivalent work experience in international order management, warehouse or Logistics with a focus on Exports

  • Bilingual English / Spanish

The Site:

Keene, NH offers employees a great range of activities close by, skiing, hiking, family environment with a buzzing downtown offering not only family entertainment but somewhere to kick back and enjoy that Friday or Saturday night out with friends.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative


Posted 1 week ago

VIEW JOBS 1/8/2020 12:00:00 AM 2020-04-07T00:00 Return to Job Search Customer Service Representative Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further. U-Haul is growing with more than 1700 Moving and Storage locations in the U.S. and Canada, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 70 years! We are seeking High Energy, Positive individuals that like to make customers smile! In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with customers and making their day. You will be a part of a team that gives back to your community and environment! Our associates receive opportunities for growth and advancement and can be promoted into Assistant Manager and General Management positions! U-Haul meet our customers' needs and demands. U-Haul's needs for Customer Service Representatives are significantly greater on evenings, weekends, and holidays. Day to day duties of a Customer Service Representative: As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Primary responsibilities include: * Interact with our guests in a friendly, fast, courteous and efficient manner * Attention to detail in order to promote positive customer interactions * Hear and sense customer needs and keep your manager and fellow team members informed * Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities * Take pride in every aspect of your work and perform it with energy and enthusiasm * Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers Click on the link below to learn more about the job. U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to U-Haul Keene NH

Platform Customer Service Supervisor

Dover Corporation