Platform Configuration Analyst

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PLATFORM CONFIGURATION ANALYST

This role supports the Payroll, Integrations, Reporting, Billing & Tax product-line within the Platform Configuration team and is responsible for regulating and supporting the integrity of the configuration strategy and models. They serve as the Payroll, Integrations, Reporting, Billing & Tax configuration Level 2 subject matter expert by supporting as an escalation point and managing content for which stakeholders use for configuring and administering services, as well as gaining proficiency and knowledge for the product-line. This role works closely with internal stakeholders to ensure configurations are adhering to standards and intended outcomes. Most commonly they work with Implementation, Service Delivery teams and Service Enablement.

• Govern configuration standards through regulated inspections. Build and monitor early warning systems that streamline the ability to rapidly respond to errors to minimize or mitigate risk.

• Monitor adherence to templates to ensure standards are effectively implemented and operationalized. Validating and adjusting templates for where gaps present themselves.

• Supports and governs the Payroll, Integrations, Reporting, Billing & Tax configuration strategy that optimizes the value of the available products across platforms. Supports decision criteria to help prioritize new and/or needed features and functionalities that arise in the business.

• Drives the rollout of upcoming changes from our platform vendors and accounts for the impact of those changes to our clients and internal stakeholders.

• Tests new features and fixes and ensures timely release to the organization. Troubleshoots system failures and qualifies solutions and/or temporary work-arounds. Escalates vendor issues (tickets) as needed..

• Owns system level maintenance and configurations for the Payroll, Integrations, Reporting, Billing & Tax product-line.

• Governs authors, improves new and updated subject matter content for collateral and training materials. Accountable for ensuring confidence in product proficiency through the direct management over these tools and resources.

• WorkRamp Guides

• Standard Operational Procedures (SOP)

• Wiki resources

• Training resources

• Assist as a subject matter expert during demos, rapid-response/rescues, configuration capabilities, and key feature functions to support growth goals.

• Supports the management of the Payroll, Integrations, Reporting, Billing & Tax backlog to focus what is needed to achieve aligned priorities and missions. Ensures that it is visible, transparent, and clear to all, and shows what the Payroll, Integrations, Reporting, Billing & Tax configuration team will be working on next.

The base compensation for this position is $64,900.00 to $89,500.00 per year depending on experience and qualifications.

WHAT WE'D LIKE FOR YOU TO HAVE

• Experience

• Minimum 3 years experience administering complex Payroll, Integrations, Reporting, Billing & Tax for multiple clients; PEO and HRO experience required.

• Previous experience collecting, maintaining, analyzing and evaluating payroll related data.

• Expert knowledge with MS Excel.

• Proven proficiency in navigating and configuring HRIS systems - iSolved, Prism and/or Ulti preferred.

• Verbal & Written Communication

• Effective public speaking skills with the ability to write with articulation and precision.

• Team Player

• Ability to build cross functional relationships across departments and levels of the organization to bring a product to life.

• Judgment/Decision Making: Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower more thorough approaches, i.e., is neither indecisive nor a quick judge. Shows common sense. Anticipates consequences of decisions.

• Analysis Skills: Identifies significant problems and opportunities. Analyzes problems in depth. Relates and compares data from different sources. Able to determine root causes and subtle relationships among data from various sources. Exhibits a probing mind. Achieves penetrating insights.

WHY YOU'LL LOVE PROSERVICE

• Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews.

• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays

• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first.

• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!