Planview Administrator

Deloitte Birmingham , AL 35202

Posted 2 months ago

Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced PlanView Administrator you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you'll do/Responsibilities

Enterprise Services Solutions Architecture team is seeking an experienced Planview Enterprise One (E1) Business System Administrator to support the design, implementation and ongoing support of the platform. As an integral member of the E1 Core Team, this administrator will be responsible for engaging with PlanView and the Raytheon team on a day to day basis though the implementation phase of the program. Following successful implementation, the administrator will be responsible for maintenance, configuration, and troubleshooting Planview's EnterpriseOne CTM and PRM modules - often the result of Strategic Planning and Portfolio needs, end-user work requests, help desk tickets, process changes, and regular system upkeep. In addition to system administration responsibilities, the Administrator will provide oversight and support for integrations with other 3rd-Party tools, as well as, seeking opportunities to enhance the Planview EnterpriseOne tool features and functions.

Responsible for maintenance, configuration, and troubleshooting Planview - often the result of Strategic Planning and Portfolio needs, end-user work requests, help desk tickets, process changes, and regular system upkeep. Participates and contributes to process improvement initiatives by proposing and/or undertaking system configuration changes that support the overall improvement initiative. Helps end users understand system processes and usage rules, as well as, enforcing those processes and rules. Supports the Planview team in communicates maintenance windows and outages to impacted end users. Establishes and documents system support procedures, including level-1 help desk procedures. Adheres to established SLAs when responding to help desk tickets and identifies the root cause of system problems. Proficient in the understanding of the systems' back-end processes and underlying data, such that he/she can provide insight during improvement initiatives, as well as effective troubleshooting when problems arise.

Essential Functions

  • Configures the system to support Digital Technology needs, user requests, process changes, and improvement initiatives

  • Develop and administer enterprise wide onboarding training, recurring refresher training

  • Perform in-depth analysis in current state setup, workflows and capabilities with the goal of enhancing the usage of Planview to match scaled agile framework setup from Request in-take, planning and strategies capability

  • Manages end user requests (e.g. system access requests, reports, research requests, job scheduling, etc.) and provides data analysis and queries to support IT and other business initiatives

  • Provides guidance and enforces system processes and usage rules

  • Performs regular system maintenance by supporting timely upgrades, communications, process updates.

  • Communicates system changes, maintenance windows, and outages to impacted end users

  • Supports large project initiatives in the role of the system's Subject Matter Expert. Proposes solutions related to the supported system, as well as, identifies risks related to proposed system changes.

Skills and Abilities

  • Ability to analyze and solve problems

  • Ability to read and/or listen and understand information and ideas communicated

  • Develops and delivers effective presentations

  • Present information and ideas to others clearly and understandably

  • Ability to effectively facilitate meetings, work sessions, and training

  • Aptitude to learn a new business and systems

  • Strong verbal and written communication skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detailed oriented with excellent follow-up practices

  • Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities advanced required

  • SQL scripting or similar scripting capabilities (fundamental skills at minimum) intermediate required

  • System analysis capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

  • Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement

  • Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications Required

  • Bachelor's degree required Computer Science, Computer Information Systems, Informatics or Engineering, other majors to be considered on an individual basis

  • Five (5) years or more System administration/configuration of the Planview Enterprise One Platform (preferred) or other similar SaaS PPM and EA platform administration or configuration experience

  • Three (3) years or more Experience in process improvement - whether in a business or technical environment required

  • Seven (7) years or more Experience working in an IT environment and having been exposed to various IT-related responsibilities and terminology required

  • Technically savvy with ability to quickly learn new systems and effectively assume administrator responsibilities advanced required

  • SQL scripting or similar scripting capabilities (fundamental skills at minimum) intermediate required

  • System analysis and process diagramming capabilities (including data analysis) and process improvement capabilities (business and/or technical) advanced required

  • Other System administrator certification(s) from commercially recognized product(s)

  • US Citizen/ Green Card

  • Limited immigration sponsorship may be available

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Limited immigration sponsorship may be available.

Additional Requirements

  • Engages in online, classroom, and/or self-training to continue developing system expertise

  • Performs other duties as assigned.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 92913

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Planview Administrator

Deloitte