Plant Technology Services IT Assets Assistant

Freshdirect Bronx , NY 10451

Posted 2 months ago

IT Assets Assistant

Job Description:

The IT PTS Assets Assistants support all areas of Plant Technology. They serve as members of the IT Plant Technology Services (PTS) team providing on-site technical support during busy production hours at multiple facilities. IT PTS Assets Assistant will report to IT PTS Shift Managers or Supervisors.

Essential Duties:

  • Will serve as the key contact person in IT PTS for monitoring, recording, maintenance and distribution of all IT assets and equipment including all RF devices, computers and electronic items.

  • Respond to all Customer requests in timely and professional manner by answering support calls and dispatching technicians.

  • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following internal tracking protocols.

  • Research/troubleshoot issues using the available tools.

  • Navigate internal/external reference support materials.

  • Escalate issues to senior support teams and supervisors as required.

  • Proactively following up on all open issues

  • Follow standard IT Operations procedures and Safety/GMP practices.

  • Request of RMAs and shipment preparation of equipment requiring external service.

  • Assist and support spare parts ordering and purchase process.

  • Conduct regular inventory of spare parts as well as equipment in production.

  • Provide input and participate in strategic planning sessions.

  • Provide end-user Desktop support via remote support tools.

  • Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.

  • Other duties as assigned by shift manager, shift supervisor or senior staff.

Skills/Experience

  • Detail oriented and able to manage multiple priorities.

  • Good knowledge of Microsoft Windows operating systems and software applications.

  • General knowledge of PC hardware and peripherals.

  • Understating of relational databases.

General Requirements:

  • Good problem-solving skills. Ability to visualize a problem and think abstractly to solve it.

  • Good interpersonal skills and ability to work well with others a must.

  • Remain productive during slow times & be able to multitask effectively during busy times.

  • Exercise patience and professionalism during stressful situations.

  • 5 day, 40hr work week including Saturdays and/or Sundays (some holidays) - DAYSHIFT.

  • 4 day, 40hr work week including Saturdays and/or Sundays (some holidays) - NIGHT SHIFT.

  • Ability to work in cold environments- 38 degrees Fahrenheit.

  • Ability to work responsibly without direct supervision.

  • Ability to lift up to 35 pounds occasionally.

  • Proficient in English a requirement.

Spanish as a second language a PLUS but not a requirement

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Plant Technology Services IT Assets Assistant

Freshdirect